Freelancer profile translated to English.

Description

I support e-merchants, coaches, and content creators in managing their remote customer service.

📩 I handle your emails, messages, product returns, and comments to offer your clients a smooth, human, and professional experience.

Thanks to my experience in customer relations and administrative management, I combine rigor, empathy, and efficiency to represent your brand with seriousness and kindness.

🌸 Based in Bordeaux, available remotely throughout France.

Languages

French
Native or bilingual
English
Conversational
Lingala
Native or bilingual
Spanish
Conversational

Workplace preferences

Can work on-site

Bordeaux (up to 50km)

Micro-entreprise
Freelance client support
TELECOMMUNICATIONS
January 2018 - Today (8 years and 7 months)
Bordeaux, France
Outsourced customer support: email and chat management, responding to inquiries, handling after-sales service, writing response templates and FAQs. Tone of voice adapted to each brand. Empathy, responsiveness, and quality of service guaranteed.
Customer service Communication materials Emailing Customer service management Customer Relationship Management (CRM)
SGAR
Budget Manager
PUBLIC SECTOR
September 2024 - Today (1 year and 11 months)
Bordeaux, France
Budget monitoring for the State's real estate program (CAS 723).
Management of complex administrative files, exchanges with multiple stakeholders, and processing a high volume of emails.
Rigor and organization Autonomy Budget management Digital communication
Micro-entreprise
E-commerce & customer relations
RETAIL (SMALL BUSINESS)
March 2020 - Today (6 years and 4 months)
Bordeaux, France
Creation and management of e-commerce stores. SEO product page optimization, order processing, customer responses, dispute resolution, user experience improvement. Proficiency in Shopify and Gmail tools.
E-commerce SEO writing Digital communication Shopify Facebook Marketing

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Communication Bachelor's Degree
ESG
2016
Communication BTS
Sup de Pub
2014

Yanna Nsimba

Responsive, clear, and kind client support

About Yanna

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