About Yanis
French
Native or bilingual
English
Native or bilingual
Experience
- Hess AutomobileCustomer Relations Manager - After-Sales ServiceSeptember 2022 - August 2025 (2 years and 10 months)Analysis of commercial performance with Salesforce,- Automation of marketing processes with Salesforce,- Efficient management of tickets and SLAs with Salesforce Service Cloud,- Reception, advice, and remote assistance to customers for their repair and maintenance needs,- Establishment of detailed quotes and work planning, coordination with the technical team.
- My Work AssistantWeb Developer - Graphic DesignerNovember 2023 - Today (2 years and 7 months)I support entrepreneurs, startups, and SMEs in creating impactful digital experiences.💻 From showcase websites to custom web interfaces, I design and develop modern, fast, and responsive solutions.🎨 My graphic eye allows me to deliver polished designs, aligned with your brand image, to make a lasting impression from the first click.🛠️ Skills: HTML/CSS, JavaScript, React, WordPress, UI/UX, Figma, Technical SEO, Visual Identity.✅ Responsive, rigorous, and attentive, I transform your ideas into concrete results, with professionalism and agility.
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Education
- Data Analyst Bachelor's Degree2025Licence Data Analyst
- Computer Science Bachelor's DegreeUniversity of Caen Normandy2017