Freelancer profile translated to English.

Description

Sales, Key Account Manager and Customer success for over 7 years, I have a success and customer experience oriented profile.

Dedicated to delivering the best experience, I try to master as much as possible the field and the industry in which I work.

I also have an appetite for tech and disruptive start-ups.

Languages

Workplace preferences

Remote only

Primarily works remotely

UPS
BUSINESS DEVELOPMENT MANAGER
LOGISTICS AND SUPPLY CHAIN
December 2022 - Today (3 years and 6 months)
Paris, France
In charge of a portofolio of Insurance and Transport Customer Distributing Cargo Insurance Policy and UPs Transport solutions Prospection and portofolio farming
Sales Strategy for the french territory
Packaging and Security Audits
DELIVER
On Malt
Sales & Customer Success Manager
February 2020 - December 2022 (2 years and 11 months)
Digital transformation Customer Support Sales strategy Multi-channel Communications CRM Business development Digitalisation and self care Slack Digital Remote performance Inbound marketing GSUITE Freshsales CRM Business strategy Event organisation
Deliver Events
Key Account Manager
LOGISTICS AND SUPPLY CHAIN
January 2020 - December 2022 (2 years and 11 months)
Paris, France
Responsible of the full customer Journey : Sales, Account Management and Customer success
Management of the end to end sales process Contracts, Invoices and onboarding of each customer
Outbound and Inbound sales - Multichannel approach Supervision of the customer support during events
Focus on customer ROI and experience - Feedback collection Up-sell, Cross-sell, Renewal and Retention strategy
Product launching supervision - Direct contact with Founder Target : Medium to Large Logistics and E-commerce companies Achievement : 3.5 M€ of new revenue on 2020-2022
Key Account Management Sales Business development Customer Journey Growth marketing