Freelancer profile translated to English.
Back to original languageAbout Yama
IT technician specializing in IT support, network provisioning, and IT infrastructure management. I work with small, medium, and large businesses to ensure the proper functioning of their IT systems.
With several years of experience, I offer both on-site and remote services, with expertise in Microsoft, Cisco, Fortinet environments, and IT management platforms.
English
Native or bilingual
French
Fluent
Urdu
Conversational
Hindi
Conversational
Persian
Native or bilingual
Can work on-site
Poitiers (up to 50km)
Experience
- MSD Animal, Allflex,Desktop IT Support ServicesDIGITAL AND ITJanuary 2023 - July 2025 (2 years and 6 months)Vitré, FranceProvides hardware, software, and network support for users. Handles requests via phone, email, and ticketing system. Installs, configures, and maintains computers, printers, and mobile devices. Supports Windows, macOS, Linux environments, and business applications, including Microsoft Office 365.
- Magasins Action,Network Provisioning ServiceJanuary 2023 - December 2024 (1 year and 11 months)FranceProviding comprehensive user support, resolving incidents related to warehouse printers and network connectivity. Assisting with the configuration and installation of routers, switches, and wireless access points. Managing network resources (IP, DNS, VLAN) to optimize traffic and communication between equipment. Supporting secure access via VPN and firewalls for remote and internal users. Collaborating with logistics and IT teams to minimize interruptions and ensure business continuity.
- Plateforme logistique ActionReplacement helpdesk supportDIGITAL AND ITJanuary 2023 - January 2024 (1 year)Saint-Sylvain-D'Anjou, FranceProviding comprehensive support to users, resolving issues related to warehouse printers and network connectivity. Assisting with the configuration and installation of routers, switches, and wireless access points. Managing network resources (IP addresses, DNS, VLAN) to optimize traffic and communication between equipment. Supporting secure remote and local access via VPN and firewall. Collaboration with logistics and IT teams to reduce interruptions and ensure business continuity.
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Education
- IT DiplomaCentre de Formation Informatique Universelle 2005 KTSDiplôme informatique
- Diplomad'étudessupérieures Abi Ayoub Ansar High School2003Diplôme