Yalan Ficadiere, IT Field Technician – Windows 10/11

Freelancer profile translated to English.

Back to original language

Description

I am an L2 Application Support Technician, specializing in user support, Jira, and Windows environments.

I am involved in incident management, ticket processing, SLA adherence, and documentation.

Experienced in large enterprise and SME environments.

Available immediately.

I primarily work on:

VIP Support and critical incident management
System Administration: Windows, macOS, Linux, AD, GPO
Networks: TCP/IP, DNS, DHCP, VPN, Cisco switching, firewalling
Workstation migrations, environment deployment, asset management
Operational Security: awareness, risk analysis, ISO 27001 best practices
Audiovisual / Meeting Room Support (Webex, Teams, Zoom)
PowerShell / VBA / Python Automation
Clear documentation and IT process optimization

Languages

French
Native or bilingual
English
Conversational

Workplace preferences

Can work on-site

Paris (up to 50km)

Christian Dior Couture
IT Technician / Events
LUXURY GOODS
February 2025 - December 2025 (10 months)
Paris, France
• VIP Support
◦ • Meeting room management & showroom installation
◦ • Event technical coordination
◦ • Incident resolution.
IT Support Events Event Logistics On-site Support
Informatique CDC
Network & Systems Administrator (Apprenticeship)
October 2023 - September 2024 (11 months)
Paris, France
• L1→L3 Support
◦ • AD / Iventi management
◦ • Internal billing
◦ • VBA tools
◦ • VIP documentation.
Économie d'Énergie
L2/L3 IT Support Technician
May 2023 - September 2023 (4 months)
75017, Paris, France
• GLPI
◦ • O365
◦ • User account management
◦ • WS/OU migrations
◦ • Security awareness.

Check out Yalan's experience

Be the first to recommend Yalan

Help this freelancer shine by sharing your experience working together.

A

Agatha Frydrych

Backend Java Software Engineer

4.7

(3)

2

B

Baptiste Duhen

Fullstack developer

4.6

(4)

5

A

Amed Hamou

Senior Lead Developer

4

(2)

7

A

Audrey Champion

Web developer

4.3

(3)

4

Signup to reveal

Cybersecurity Bachelor's Degree
Bachelor Cybersécurité
PROFESSIONAL LICENSE Optics Micro and Nanotechnology
LICENCE PRO Optique Micro et Nanotechnologie

Check out Yalan's education

ccna
cisco networking academy
2024

IT consultant

Sysadmin