Freelancer profile translated to English.
Back to original languageAbout Yaiza
Good afternoon everyone.
My name is Yaiza and I am a specialist insocial media management**, **content writing**, and **customer servicevia messaging.
I have real experiencemanaging pages with thousands of followers, creating posts that connect with the audience, and responding to messages and comments in aquick and professional manner.
My goal is to helpsmall businesses and entrepreneurs keep their social media active, with clear and friendly content, and customer service that builds trust.
I work flexiblyfrom home, adapting to your needs and schedule, and always with a practical approach:visible results and fluid communication.
I can create posts, write attractive texts, schedule content, and respond to messages or comments, ensuring your community feels attended to and engaged.
Spanish
Native or bilingual
Galician
Native or bilingual
English
Basic
Italian
Basic
Portuguese
Basic
Can work on-site
Vilagarcía de Arousa (up to 50km)
Experience
- HOTEL LABRANDA PLAYA CLUBReception and administration.HOSPITALITYJanuary 2019 - December 2019 (11 months)Puerto del Carmen, Spain
Professional experience:
- Professional customer service and quick and clear resolution of queries.
- Writing emails, messages, and internal documents with precision.
- Organizing schedules and coordinating tasks.
- Managing information and tracking customer requests.
- Preparing daily and weekly reports.
- Handling internal systems and digital platforms, adaptable to social media management tools like Canva, Facebook, and Instagram.
- Receiving and tracking customer requests, ensuring effective communication.
- Phone and message support, transferable to WhatsApp, Messenger, or online comments.
- Coordinating information between departments or individuals.
- Creating clear and communicative texts for different audiences.
- Supervising and organizing documentation, useful for customer databases or content planning.
- Problem-solving and professional and quick handling of inquiries.
- Experience in close communication with clients, fostering trust and online loyalty.
- Planning and prioritizing daily tasks to meet deadlines and objectives.
- Experience in receiving and processing requests, adapted to handling user messages and comments on social media.
- GRUPOTEL FLAMINGO BEACHReception and administration.HOSPITALITYJanuary 2020 - March 2020 (2 months)Playa Blanca, Spain
Professional experience:
- Customer service and clear and quick resolution of queries.
- Writing emails and internal documents with precision.
- Organizing schedules and coordinating tasks.
- Experience managing information and maintaining constant communication with clients.
This experience allows me to manage social media, write content, and respond to messages professionally and organizedly, maintaining fluid and close communication with clients.
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Education
- High SchoolEscuela Adultos2017
- Sales of tourist products and servicesMicrosistemas2019