Freelancer profile translated to English.
Back to original languageAbout Yahya
Support technician specializing in systems and networks. Passionate about this profession which combines technical skills, technological innovation, teaching, and a sense of service, I would be delighted to contribute to the success of your project.
Arabic
Native or bilingual
English
Fluent
Italian
Fluent
French
Native or bilingual
Can work on-site
Lyon (up to 50km)
Experience
- BRENNTAGSupport TechnicianJuly 2025 - Today (11 months)Genas, FranceSupport for a scope of 600 users. Account and access administration: creation, modification. Processing and follow-up of 30 to 60 tickets/week (ServiceNow). Onboarding/Offboarding (accounts, workstations, hardware). Documentation: updating internal procedures and guidelines.
- HELPLINEOn-site Support TechnicianOctober 2024 - July 2025 (9 months)Technical assistance to users on-site and remotely. Installation, configuration, and updating of workstations and peripherals. Management and resolution of hardware and software incidents. User account administration (Active Directory, rights and permissions management). Creation and management of 500 SAP users.
- MAVIFLEXSystems and Networks TechnicianJanuary 2024 - February 2024 (1 month)Incident management and IT equipment maintenance. User account and permissions administration. Installation and configuration of network equipment. Technical assistance and training for employees on IT tools.
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Education
- BTS Services Informatiques aux OrganisationsLycée la Martinière Duchère2024BTS Services Informatiques aux Organisations
- Bac Pro Systèmes NumériquesLycée Jacques de Flesselles2022Bac Pro Systèmes Numériques