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Yael A.YA

Yael A.

Project Manager / Product Owner / Training / Support

€450/day
Rennes, FR
8-15 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Yael

"Are you looking for a Project Manager "Application / Deployment / Infrastructure?
Specialist in digital strategy and communication, I will support you from the implementation of your digital strategy to the implementation of digital tools, including the management of your web projects.

"Are you looking for a Product Owner"?
📌 Product Owner experience for the redesign of two applications:
💪 I am involved in each phase of digital projects:
• Discovery
• Product Design (UX/UI)
. Conductor between user needs and development reality.
• User Testing
• User Stories / Backlog / Story Mapping
• Roadmap
• Development Monitoring / Testing

"Are you looking for someone to manage support, train, or provide change management for your users"?
You have implemented a website, an application, or any other digital tool, and you need to transfer skills to your teams and/or clients. I train myself on your solution to enable this skill transfer. After several years of project management and monitoring, IT, software, and application deployment, I have developed good interpersonal skills with teams to best support them and meet their needs.

Need support to manage your interactions with your clients and offer them fast and efficient support? I have over 10 years of experience in user support and assistance.
Practical Administration:
Template Creation
Customer Process Implementation
Customer Email Management
Customer Relations 👂

Support for your clients:
Development of satisfaction questionnaires
Social Media 💬
Responding to comments on your social media

Responding to private messages on your social media
Monitoring your editorial calendar"

#virtualassistant #customerservice #customersupport #customerrelations #administrativeassistant #projectmanager #project #productowner #scrum #jira
  • English

    Conversational

  • French

    Native or bilingual

Can work on-site
Rennes (up to 50km), Rennes (up to 100km), Paris (up to 20km), Nantes (up to 20km), Angers (up to 10km)

Experience

  • MILLEPARTY.COM
    Project Manager
    ENTERTAINMENT AND LEISURE
    October 2017 - Today (8 years and 8 months)
    Rennes, France
    - Design of the website's graphics (digital design by a web designer)
    - Choice of logo and colors (Graphic charter created by a designer).
    - Website structure and setup.
    - Telemarketing (purchase of data files - internet search).
    - Content creation.
    - Social media / press advertising management.
    - Partnership management.
    - Website monitoring & analysis.
    Wordpress Press Relations Social Media Project Management Training
  • ATOS SNCF
    Deployment Manager
    January 2023 - Today (3 years and 5 months)
    Responsibilities: Monitoring SNCF client deployment, Setting up the deployment schedule, Project piloting, Creation of client technical documents DAT - DIS, Updating technical documents, Quote creation, Billing monitoring. Technical environment: Mistral environment - office
  • BPGO
    O365 Deployment Officer
    DIGITAL AND IT
    June 2023 - December 2023 (7 months)
    Rennes-les-Bains, France
    O365 deployment schedule management
    Change management
    User support
    Teams/OneDrive data migration
    O365 Microsoft OneDrive Microsoft Teams

Recommendations

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Former user and 1 other person have recommended Yael

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Education

  • Management Information Systems BTS
    La roche sur yon
    2000
    administrateur de réseaux locaux d'entreprise

Certifications

Skill set (33)

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