Yael A.

"Are you looking for a Project Manager "Application / Deployment / Infrastructure?

Specialist in digital strategy and communication, I will support you from the implementation of your digital strategy to the implementation of digital tools, including the management of your web projects.

"Are you looking for a Product Owner"?

📌 Product Owner experience for the redesign of two applications:

💪 I am involved in each phase of digital projects:

• Discovery

• Product Design (UX/UI)

. Conductor between user needs and development reality.

• User Testing

• User Stories / Backlog / Story Mapping

• Roadmap

• Development Monitoring / Testing

"Are you looking for someone to manage support, train, or provide change management for your users"?

You have implemented a website, an application, or any other digital tool, and you need to transfer skills to your teams and/or clients. I train myself on your solution to enable this skill transfer. After several years of project management and monitoring, IT, software, and application deployment, I have developed good interpersonal skills with teams to best support them and meet their needs.

Need support to manage your interactions with your clients and offer them fast and efficient support? I have over 10 years of experience in user support and assistance.

Practical Administration:

Template Creation

Customer Process Implementation

Customer Email Management

Customer Relations 👂

Support for your clients:

Development of satisfaction questionnaires

Social Media 💬

Responding to comments on your social media

Responding to private messages on your social media

Monitoring your editorial calendar"