Freelancer profile translated to English.

Description

Entrepreneurs, freelancers, SME managers: finally focus on what matters.

Are you juggling management, development, administration, and customer relations… and your days are no longer enough? Your inbox is overflowing, your calendar fills up too quickly, and some tasks are piling up?

It's time to delegate effectively.

**Experienced virtual assistant**, I support you remotely to lighten your daily load and allow you to refocus on your core business.

Responsive, organized, and proactive, I become your trusted right-hand person, with complete discretion.

What you gain

**⏱️ Immediate time savings**: I take care of time-consuming tasks

**🧘‍♂️ More peace of mind**: you move forward with clarity and without overload

**🔄 Total flexibility**: one-off missions or regular support

**🤝 Reliable collaboration**: rigor, confidentiality, and autonomy

My services, adapted to your needs

Administrative support

Managing and sorting your emails
Organizing your calendar and appointments
Formatting, data entry, and filing of documents
Preparing administrative files
Organizing business travel and events

Activity management & monitoring

Creating quotes and invoices
Tracking payments and client follow-ups
Setting up simple and effective tracking spreadsheets
Regular reporting for a clear view of your activity
Coordination with your partners, suppliers, or teams

Customer relations

Responding to incoming emails, messages, and requests
Managing your customer service (chat, phone if needed)
Personalized customer follow-up
Improving the quality and responsiveness of interactions

My goal: to help you gain efficiency, organization, and peace of mind, every day.

Tell me what takes up your time, I'll handle the rest.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Remote only

Primarily works remotely

Promacom
Office Manager
EDUCATION AND E-LEARNING
March 2019 - February 2023 (3 years and 11 months)
Paris, France
I was responsible for managing the administrative department of a professional training school, supervising a team of 20 people. The department handled the entire trainee journey: from enrollment to completion, including administrative follow-up, payment management, and liaison with tutors. My role was to ensure the smooth coordination of all steps for a seamless experience compliant with quality standards.
Team Management Administrative Management Customer Service Administrative Assistance Secretarial Services
Upsider
Office Manager
TRAVEL AND TOURISM
February 2011 - December 2018 (7 years and 10 months)
Jérusalem, Israel
Within an agency specializing in the sale of wellness retreats and cruises, I handled all customer follow-up after the sale was finalized. From booking with providers (thalassotherapy centers, cruise lines, airlines) to logistical organization of the stay, including group management and post-stay follow-ups, I ensured a smooth and relaxing experience for each client.
Customer Service Client Follow-up Rigor and Organization meeting organization

Nikola

RSM Solutions Inc.

Reviewed on 11/5/2025

Another mission perfectly executed by Yael.

Mathilde

HABITA+

Reviewed on 10/28/2025

The mission went extremely well with Yael, I recommend her professional profile. She was very rigorous in the assigned tasks. We are completely satisfied with the Malt experience.

Show all 3 reviews