About Yacir
Senior transformation leader with 19+ years of experience driving AI and digital initiatives. Led programs worth up to €20M across Europe and the GCC, delivering up to 40% cost savings, SLA compliance of 98–99%, and stronger user satisfaction. Experienced in building business cases, shaping adoption strategies, and turning complex operations into simpler, more effective processes. Known for aligning executives and diverse teams to ensure successful adoption of new technologies.
French
Native or bilingual
English
Native or bilingual
Can work on-site
Bruxelles (up to 50km)
Experience
- group la posteDigital Transformation & AI Integration consultantLOGISTICS AND SUPPLY CHAINNovember 2024 - Today (1 year and 7 months)Paris, France
- Launched a $6M AI based support portal program, validated through executive sponsorship and business alignment, by building a generative AI tool for IT queries, document search, and equipment guidance.
- Led a public-sector RFP with procurement, evaluating 12 vendors and awarding the contract to the most innovative provider to execute the strategy.
- Redesigned the run organization, demonstrated by a 50% faster time-to-market and 95% adoption of new processes, by defining roles, clarifying responsibilities, and simplifying governance to align technology delivery with business needs.
- Managed the 6-month fast-track build phase, coordinating the integrator and preparing governance for a smooth transition.
- Groupe AgricaCIO Advisor – ITSM & AI TransformationBANKING AND INSURANCEJuly 2024 - July 2025 (1 year)Paris, France
- Presented an IT study to top management, providing data-driven recommendations on governance and AI readiness with benchmarking of AI & ITSM tools that shaped the roadmap and defined the adoption priorities.
- Cut request-to-service time by 50% by coordinating departments, streamlining the demand-to-delivery chain, and setting KPIs with clear governance.
- Reduced integrator response times by 20% by working with procurement and contract managers to standardize contracts and SLAs and clarifying responsibilities.
- Improved support efficiency by deploying an AI assistant for users and analysts, cutting incidents by 20% and resolution time by 30%.
- SodexoIT transition Project ManagerRESTAURANTS AND FOOD SERVICEAugust 2020 - May 2023 (2 years and 9 months)Paris, France
- Delivered a unified digital service portal (Ivanti) and service catalog across 30+ countries, improving efficiency in finance, food supply, and facilities enabling global adoption.
- Cut ITSM costs by 20% and reduced subcontractors from 48 to 2 through tenant consolidation, automation, and a global RFP with procurement.
- Negotiated adoption in low-budget countries with regional CTOs, making global licenses cost-effective via tool rationalization and automation.
- Unified & standardized ITSM processes across geographies and sectors, by deploying a common framework and catalog, resulting in simplified governance and consistent user experience.
- Drove user and team adoption of the new solution, by leading change management and training with the integrator, resulting in smoother onboarding of support teams and faster user acceptance.
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Education
- ITIL Certification, ITIL CertificationITIL v3 Certification2009ITIL Certification, ITIL Certification
- IT engineer, IT engineerEcole superieure d'ingenieurie en sciences appliquées2006IT engineer, IT engineer
Certifications
- ITIL V3ITIL2009
- scrum master PSM1scrum.org2024