Freelancer profile translated to English.
Back to original languageAbout Yacine
Motivated IT technician, I help individuals and small businesses install, configure, and troubleshoot their computer equipment. I handle common issues with seriousness, pedagogy, and responsiveness.
🔧 Possible interventions:
IT troubleshooting (software & hardware)
PC installation and configuration
User support (on-site or remote)
Getting started assistance and simple advice
🎯 My goal: to save you time with clear and effective solutions, adapted to your level.
French
Native or bilingual
English
Conversational
Can work on-site
Montpellier (up to 50km)
Experience
- APAVE-DIADOM-STUDICustomer Relations OfficerNovember 2022 - April 2025 (2 years and 5 months)Incoming/outgoing calls - Email - CRM - Billing - Sales - Guidance - Follow-up, complaints, and disputes - Customer satisfaction
- MuséeDeParis-LFB-SanofiIT Technician / IT DeveloperSeptember 2021 - November 2022 (1 year and 2 months)User support - Ticketing - Workstation installation - Active Directory - Windows/Office - Frontend - Javascript - API - GIT
- MairiedeMontreuil-Vitry-AlforvilleActivity LeaderJuly 2016 - May 2019 (2 years and 10 months)Safety/Responsibility - Awareness raising - Activity leadership• - Group management - Team spirit - Workshop creation
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Education
- Software ArchitectETNA2018Architecte Logiciel
- IT ExpertiseEpitech PARIS2018Expertise informatique