Freelancer profile translated to English.
Back to original languageAbout Yacine
Welcome to my profile!
MY EXPERTISE? 🚀
You can reach out to me if you are looking for:
- An L3 Application Support Expert for the RUN of your "Web" and "Mobile" applications, whether on the "Front" or "Back" end.
- A Product Owner proficient in agile methodologies with Scrum, Kanban, and SAFe.
MY BACKGROUND?🏌️♂️
L3 Application Support Referent for the RUN of several parts of Orange's GP Customer Space, including all its Mobile sections with "Orange Et Moi" and "MySosh" for over 6 years. Before that, I was a Product Owner at Orange Business for 2 years while pursuing my MIAGE Master's degree. I have successfully developed strong expertise in managing digital products in both BUILD and RUN phases.
WHY ME? 🙌
Beyond this expertise, which will enable me to optimize your IT infrastructures and transform your business needs into high-performing technical solutions, I also possess significant interpersonal qualities that I would be delighted to bring to your IT projects.
Looking forward to connecting with you!
Yacine.
French
Native or bilingual
English
Fluent
Can work on-site
Paris (up to 30km)
Experience
- Orange SAL3 Support RUN ReferentTELECOMMUNICATIONSSeptember 2019 - April 2026 (6 years and 7 months)Arcueil, FranceL3 Application Support Referent for the RUN of several parts and levels of Orange France's GP Customer Space, covering:- The entire "Equipment" section of its Web version with numerous flows: eSim, Change number, Suspend line, Manage my Livebox, etc.- Its entire Android and iOS Mobile version with "Orange Et Moi" and "MySosh" across all their Native and Webview flows. This involves coordinating several teams.- Also, two essential back-end components for various applications within Orange's IS, including this GP Customer Space, as well as the Pro Space, OBL, and various CRMs.A challenging and enriching mission due to the richness of Orange's IS and the diversity of interventions carried out.MY ACHIEVEMENTS:> Supervision and Monitoring: Daily monitoring of KPIs through various tools (Kibana, GA...) to detect service anomalies against SLAs.> Incident Management: Handling Incident tickets (ITSM tools like Jira Service Desk...), analyzing their root cause, initiating Crisis Bridges, communicating, etc.> Resolving Anomalies/BUGS: Handling L3 'BUG' tickets, debugging clients, creating detailed User Stories for long-term resolutions, etc.> Contributing to Production Deployments (MEP): Preparation, Validation, and Post-Deployment Support (monitoring Quality of Service, A/B testing...).> Data Analysis: Querying, Consulting, Extracting, Filtering, and Cross-referencing data (SQL, GCP, Excel...) for analysis and decision-making.> Continuous Improvement: Proactive implementation of fixes and enhancements, reducing incidents, improving UX, etc.> Collaboration in Agile Methods: Supporting Scrum and SAFe ceremonies, regular follow-up of BUGS and enhancements with my project teams (PO, SM, BA...).> Transverse Support between Back and Front: APIs/Web Services, Authentication, Business Tracking, Network Modules, etc.> Documentation and Capitalization of RUN procedures: ITIL – Incident, Problem & Change Management, etc.
- Orange BusinessJunior Product Owner - ApprenticeshipTELECOMMUNICATIONSSeptember 2017 - September 2019 (2 years)Courbevoie, FranceProduct Owner role involving acting as the interface between the Business and the Development Team for a crucial web application for Orange Business's Business Model, called Axiome BDPS (Product and Service Documentation Base). It is used by the sales and pre-sales teams of this group in the national and international B2B market. This mission aims to meet their needs using the Scrum agile method.MY ACHIEVEMENTS:
- Organizing Workshops and Brainstormings for requirements gathering with stakeholders, including the Business.
- Decomposing needs and requirements into Epics and Features.
- Prioritizing Epics and Features to be integrated into the application.
- Describing these prioritized Features as User Stories and adding them to the Product Backlog.
- Utilizing the MoSCoW model to prioritize User Stories chosen for the next Sprint. Mingle (=Jira) was used for this and for organizing the entire project.
- Conducting Scrum ceremonies (Sprint Review, Retrospective, and Planning Poker) to respectively validate the work done in the previous Sprint, identify potential improvements in our working methods, and start a new Sprint with the assigned User Stories, in collaboration with the Senior PO, and assigning complexity using the Fibonacci sequence.
- Handling incidents reported by application users.
- Managing change for application evolutions.
- Supporting new users.
- Writing user guides.
- Participating in Milestones.
- Participating in RTGs before production deployments.
- Cabinet d'avocatsWordPress Developer - InternshipLEGALMay 2017 - August 2017 (3 months)Paris, FranceAssistance and improvement of the firm's website and creation of a new LegalTech platform with WordPress.
Recommendations
Be the first to recommend Yacine
Help this freelancer shine by sharing your experience working together.
These freelancer profiles also match your criteria
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Education
- MASTER II MIAGE APPRENTISSAGEUniversité Paris V2019MASTER I & II MIAGE faits en Alternance sur les 2 années en tant que Product Owner Junior chez Orange Business Services. MIAGE : Méthodes Informatiques Appliquées à la Gestion des Entreprises. C'est une formation d'excellence née d’un partenariat stratégique entre universités françaises et grands groupes à la fin des années 1960 pour répondre aux besoins croissants des entreprises en profils hybrides ; des profils alliant compétences informatiques solides (Développement, BDD, Architecture logicielle etc) et connaissances pointues en gestion d'entreprise (Gestion de projets, Conduite du changement, Management, stratégie SI, Finance etc). L'alternance permet à la fois une solidification de cette double compétence en évoluant dans une environnement professionnel réel et un début de spécialisation en exerçant un métier d'avenir. NB : Formation soutenue par le CFA pour un accompagnement optimal.
- Licence Informatique Spécialité MIAGEUniversité Paris V2017Spécialisation en MIAGE à partir de la 3eme année