Yacine Akki

Software support engineer, I combine technical expertise and customer relations on a daily basis.

In my current role, I support clients in weekly meetings to analyze their needs, resolve application issues, and ensure the smooth running of their software environment. My work lies at the intersection of technical and business support: diagnosis, data cleaning, anomaly resolution, task tracking, and client communication.

Available on weekends for occasional missions, I can intervene on:

– customer support / customer relations

– qualification and follow-up of user requests

– data cleaning and structuring

– application technical assistance

– operational task management

Serious, pedagogical, and solution-oriented, I quickly adapt to client environments and existing tools. My goal: to provide reliable, efficient, and professional support.