Xiomara Castillo

• Design and launch of a new business line: Led the strategic structuring of a consulting unit focused on high-level support for international PMP® and CAPM® certifications.

• Product and Process Management: Defined the service delivery model and quality assurance processes for the comprehensive coaching program.

• • High-Performance Coaching and Well-being: Direction and mentoring of professionals in the adoption of PMI standards, integrating comprehensive support services in emotional well-being and self-awareness as pillars for optimizing knowledge transfer and certification success.

• Strategic Alignment: Transformed the technical vision of the program into a scalable business solution, optimizing the customer experience and project success indicators.

• LinkedIn Social Media Communication Channels: Publication of articles of interest related to project management, the role of project management in AWS and AI environments.

Comprehensive management of technological, regulatory, and data migration projects for large financial entities (Banco de Bogotá, ITAU, Colpatria, Banco Agrícola), under Traditional, Agile (Scrum), and Hybrid methodologies. Covering the complete project cycle, its disciplines (scope, schedule, procurement, communication, risks, quality, cost resources) considering shared and synchronization tasks between parties until project stabilization in accordance with the client as per contract.

Commercial and Technical Strategy: Leadership in the preparation of highly complex economic and technical proposals for software consulting and implementation, ensuring the financial and technical viability of the business.

Rigorous control of budget, scope, vendor, and risk management, ensuring alignment of expectations with C-Suite level stakeholders and Steering Committees.

Governance and PMO: Strategic reporting of KPIs and portfolio status to the Internal PMO and corporate committee, optimizing the visibility of critical success indicators. Operational Excellence and Quality: Support in the maintenance and continuous improvement of Information Technology Service and Security Management Systems (ISO 20000-1:2018 and ISO 27001:2022). Design and implementation of the Single Registry of Final Beneficiaries (RUB) N° 000164 DIAN annexes change controls) Fiduciaria Bogotá. Optimization from SIFI for the Itaú Colombia Open Collective Investment Fund in line with the Financial Superintendence (SFC) regulations. Fiduciaria Colpatria Regulations. Plus Banco Agrícola covering: diversity of financial products, investment in assets (real estate funds, fixed income, variable income, compartmentalized funds) of different types of funds (investment, open, closed, voluntary pension, staggered) with self-management from cloud portals and providing modules for processes.

Leadership of Critical Infrastructure Projects:

• Direction and successful transition of IaaS services, NOC and SOC Monitoring for strategic clients such as Ecopetrol and ISAGEN, under traditional and hybrid methodologies.

• Managed AWS projects under Scrum and Kanban frameworks, leading ceremonies and facilitating the incremental delivery of value for companies in the financial sector. relevant