About Xavier
French
Native or bilingual
English
Fluent
Spanish
Fluent
Experience
- Le CollectionistHead of Client Experience & Head of StayTRAVEL AND TOURISMJanuary 2015 - January 2021 (6 years)Paris, FranceClient Experience / Concierge Department:- Launch and management of the Concierge department- Management of commercial activity, revenue growth, volume management, and commission negotiation- Creation of a catalog of services & experiences in each destination- Recruitment, training, and management of 6 to 12 people during high season- Identification of new business opportunities and sourcing of major partners- Customer satisfaction (achieving the industry's best NPS in 2019)Accommodation Department:- Design of the Local Representative role in our destinations- Recruitment, training, and management of one permanent employee and about fifteen Local Representatives- Creation of monitoring schedules for the reception of 12,000 annual clients- Standardization and automation of welcome documents- Construction and monitoring of the budget for the various entities
- John PaulEvents ManagerLUXURY GOODSJanuary 2012 - January 2015 (3 years)Paris, FranceResponsibilities:- Commercial management of "Luxury" and "Corporate" clients- Nurturing and development of the client portfolio- Design of event projects and operational deployment- Training and management of teams associated with projects- Enrichment and digital animation of Clubs and community networks- Budget management and financial monitoring- Brand management & identity- Growth and loyalty of VIP clientsBudgets: From €1K to €700K per mission and annual envelopes up to €2.8M
Recommendations
Be the first to recommend Xavier
Help this freelancer shine by sharing your experience working together.
These freelancer profiles also match your criteria
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Education
- Marketing & Management of Luxury IndustriesISC Paris2013
- Master I specializing in Communication & MarketingINSEEC2012