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Xavier PitoisXP

Xavier Pitois

Operational Marketing, Loyalty and Management

€350/day
Paris, FR
8-15 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Xavier

Hello,

Here are my most significant professional experiences:

From 2015 to 2021 > Le Collectionist, a company specializing in exceptional property rentals with tailor-made services. I created and managed two entities: Client Experiences & Local Office Representatives.

From 2012 to 2015 > John Paul, a global leader in concierge services. I was responsible for events and customer loyalty for the luxury and travel sector.

In 2022, I decided to dedicate myself to:
- Freelance assignments for consulting firms and private companies,
- Various training courses: yin yoga, clowning, and interventions in schools against discrimination related to sexuality,
- Artistic projects: writing, acting, and directing.

Specifically, my experiences and passions allow me to master the following expertise:
- Operational marketing and event production in France and abroad,
- Luxury and responsible/sustainable tourism in the following areas: transport, expeditions, gastronomy, well-being, and crafts,

- Sourcing, qualifying, and integrating new service providers,
- Commercial strategy and customer loyalty,
- Recruitment, training, and team management (including supporting junior managers in their new roles and team management)
- Development and enhancement of communication potential.

Regarding my destination knowledge:
- FRANCE: The Alps, Corsica, the French Riviera, Provence, the Southwest, Dordogne, Bordeaux, Normandy, and Paris.
- GREECE: Sifnos, Paros, and Antiparos, Mykonos, Syros, and Ios.
- SPAIN: Ibiza, Formentera, and Mallorca.
- PORTUGAL: Comporta, Algarve, Melides, and the Lisbon region.
- MOROCCO: Marrakech and Essaouira.
- CARIBBEAN: Saint-Barthélemy and Saint-Martin.

I can carry out these missions in French, English, and Spanish.
Looking forward to discussing and collaborating on the development of your company and the fulfillment of your teams.
Xavier
  • French

    Native or bilingual

  • English

    Fluent

  • Spanish

    Fluent

Can work on-site
Paris (up to 50km)

Experience

  • Le Collectionist
    Head of Client Experience & Head of Stay
    TRAVEL AND TOURISM
    January 2015 - January 2021 (6 years)
    Paris, France
    Client Experience / Concierge Department:
    - Launch and management of the Concierge department
    - Management of commercial activity, revenue growth, volume management, and commission negotiation
    - Creation of a catalog of services & experiences in each destination
    - Recruitment, training, and management of 6 to 12 people during high season
    - Identification of new business opportunities and sourcing of major partners
    - Customer satisfaction (achieving the industry's best NPS in 2019)

    Accommodation Department:
    - Design of the Local Representative role in our destinations
    - Recruitment, training, and management of one permanent employee and about fifteen Local Representatives
    - Creation of monitoring schedules for the reception of 12,000 annual clients
    - Standardization and automation of welcome documents
    - Construction and monitoring of the budget for the various entities
  • John Paul
    Events Manager
    LUXURY GOODS
    January 2012 - January 2015 (3 years)
    Paris, France
    Responsibilities:
    - Commercial management of "Luxury" and "Corporate" clients
    - Nurturing and development of the client portfolio
    - Design of event projects and operational deployment
    - Training and management of teams associated with projects
    - Enrichment and digital animation of Clubs and community networks
    - Budget management and financial monitoring
    - Brand management & identity
    - Growth and loyalty of VIP clients

    Budgets: From €1K to €700K per mission and annual envelopes up to €2.8M

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Education

  • Marketing & Management of Luxury Industries
    ISC Paris
    2013
  • Master I specializing in Communication & Marketing
    INSEEC
    2012

Skill set (17)

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