Freelancer profile translated to English.

Description

Expert in Conversational Marketing, I am a consultant in the implementation and development of callbots and chatbots (decision tree model), as well as hybrid bots with Generative AI models like ChatGPT.

✔️ Conversational design missions and virtual assistant creation (chatbot, voicebot, and callbot).

✔️ Implementation of lead generation campaigns through conversational marketing.

✔️ Customer support programs via virtual assistants.

✔️ Increased ROI through self-care and customer support.

✔️ Development of anti-churn retention bots.

I am passionate about the online & offline retail sector (over 10 years of experience in the field).

Feel free to book an appointment with me to discuss your automation challenges.

Industry field of expertise

Languages

Spanish
Native or bilingual
English
Fluent
French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

HelloMyBot
Co-founder
SOFTWARE PUBLISHING
May 2019 - Today (7 years and 1 month)
Perpignan, France
ALL-IN-ONE Conversational AI Platform.
→ Development of chatbots on all types of messaging platforms (Webchat, SMS, RCS, WhatsApp, Slack, FB Messenger, Instagram) and outbound and inbound callbots.
→ Programming and implementation of complex and multi-modal conversational flows. Phone > SMS > CHATBOT >

Conversational Marketing
- lead generation
- customer support

From conversation to conversion.
Chatbot Callbot Voicebot
The Shopsumer Institute
Senior Consultant
CONSULTING AND AUDITS
February 2011 - Today (15 years and 4 months)
Category Management Branding Retail Marketing Commercial Strategy