Freelancer profile translated to English.
Back to original languageAbout Xavier
🎯 Program Manager specialized in Retail & E-commerce | +10 years of experience in managing complex projects for premium brands
Looking for a conductor for your strategic digital projects? I can guide you from conception to production, with solid expertise in e-commerce, CRM, and omnichannel strategies. Accustomed to working with business and IT departments (C-level), I operate in demanding environments (Sephora, Richemont, Clarins, Ubisoft…) where I coordinate up to 20+ squads, establish governance, manage budgets, challenge teams, and ensure multi-country go-lives.
✅ Management of cross-functional programs (CAPEX budget between 2M and 7M over 12 months)
✅ Coordination of multidisciplinary teams
✅ Retail expertise and experience in the luxury sector
✅ Results-oriented, interpersonal skills, rigor, and commitment
French
Native or bilingual
English
Fluent
Can work on-site
Paris (up to 50km)
Experience
- SephoraCross-functional Project DirectorFASHION AND COSMETICSSeptember 2022 - May 2025 (2 years and 9 months)Paris, FranceAs part of the redesign of Sephora's loyalty program (change of promise), I managed the IT side of the program. Since loyalty is inherently cross-functional, I coordinated about twenty teams.Responsibilities:► Manage relationships with multidisciplinary teams (technical, business, and product) in line with the defined roadmap.► Coordinate teams to define the optimal design, ensuring proper project scoping.► Organize and lead technical workshops.► Establish project governance.► Organize and lead various project meetings such as steering committees and strategic committees with high-level executives, including the CEO.► Identify risks at an early stage and develop mitigation plans.► Define the project schedule and identify the critical path.► Monitor the budget to ensure financial control.► Perform more operational tasks (definition of workforce reduction plan, techno-functional analysis of specific topics such as points gain after a website comment, etc.).Results:► Two successful launches in three different countries.► The project management methodology now serves as a model for other initiatives at Sephora.
- RichemontSenior Business AnalystLUXURY GOODSMarch 2021 - August 2022 (1 year and 5 months)Paris, FranceWith the strong growth of digital, Richemont launched a series of ambitious projects. My role as a Business Analyst is to assist Richemont Maisons in their digital transformation, with a particular focus on e-commerce, omnichannel, and integration layers such as API management.Responsibilities:► Gather requirements and study their relevance.► Identify and assess impacts.► Conduct a detailed analysis of issues, highlighting risks, opportunities, and solutions for the business.► Write/update the functional specifications document, data migration plan, wireframes, and business rules.► Ensure specifications are communicated and well understood by Business and development teams.► Support Test Managers and QA engineers in defining the testing strategy.► Review the functional impacts of technical decisions.► Facilitate decision-making and conflict resolution related to requirements and solution design.► Lead and facilitate design workshop sessions.► Act as a liaison between business requirements and technical constraints.► Actively contribute to the Business Analyst community of practice.Results:► Analysis, specifications, and deployment monitoring of E-Commerce for 4 Maisons in Saudi Arabia and the United Arab Emirates.► Analysis and specifications for a new PSP integration for the Middle East.
- ClarinsIT E-commerce Project ManagerFASHION AND COSMETICSJune 2019 - February 2021 (1 year and 8 months)Paris, FranceIn the context of accelerating Clarins' B2C strategy, I worked on several e-commerce projects within the "Brand.com" (IT) team.Responsibilities related to digital innovation and omnichannel:► Support and challenge various business units in expressing their needs.► Project design/scoping (Business Requirements Document).► Establish a task force for a flagship project (governance, committees, etc.).► Define, monitor, and adjust schedules / synchronize between different teams.► Lead and facilitate meetings (Weekly / Project Committee / Steering Committee).► Validate technical specifications.Responsibilities related to new country deployments:► Define and monitor the schedule.► Monitor the IT budget.► Support the region and local team in defining their needs.► Manage the integrator (Isobar).Results:► Launch of the "voice search" and "360 gift card" projects according to the announced schedule (loyalty project in progress).► Launch of the Thailand and United Arab Emirates websites within the allocated scope and deadlines.Environment:► International (main language: English).► E-commerce platform (SFCC: Salesforce Commerce Cloud).
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Education
- Diplôme d'études supérieures de gestion, Conseil et Management des Systèmes d'InformationTelecom Ecole de Management, Buisness School du groupe mines télécom2013Diplôme d'études supérieures de gestion, Conseil et Management des Systèmes d'Information
- Baccalauréat scientifiquesLycée Saint Marc2006Baccalauréat scientifiques