Regina Khiari, Customer Service Representative

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Description

I have over 5 years of experience as a customer advisor.

I have developed solid skills in customer relations, problem-solving by

phone and in direct contact.

Excellent communication skills and good command of database software.

Industry field of expertise

Languages

French
Native or bilingual
Arabic
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Bouygues Telecom
Customer Service Representative
TELECOMMUNICATIONS
March 2018 - September 2023 (5 years and 7 months)
Friendly and efficient handling of incoming calls
Complaint management, invoice explanation, case study,
creation of payment plans and collection of debts with clients
Entry of information resulting from the new interaction
into client files and updating
Call Management Customer Relationship Management (CRM) Customer Loyalty Management Satisfaction Survey Customer Satisfaction Sales Customer Follow-up Payment Collection Sales Proposal Art of Questioning Needs Identification Empathetic Listening Complaint Handling Complaint Management Conflict Management After-Sales Service Telephone Prospecting Incoming Call Salesforce Avaya Listening and Communication Bank Reconciliation Negotiation Online Payment Payment Reminder
Sigma consulting
Field Supervisor
January 2016 - January 2018 (2 years and 1 month)
Ability to work in various environmental conditions
Regular sharing and communication of results,
objectives, and challenges
Strong leadership and communication skills
Team Leadership Team Leadership Schedule Management Administrative Task Management Meeting Organization Travel Organization Objective Setting Meeting Planning Sales Planning Goal Setting Team Management Zoom E-learning Quality Control Data Verification Training

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