Freelancer profile translated to English.

Description

Are you looking for a versatile profile capable of managing customer relations, sales, and business development? I handle incoming and outgoing calls, customer advice, lead qualification, telephone prospecting, and opportunity follow-up. My goal: enhance your image, convert, retain, and save you time. Comfortable with CRM tools and scripts, I adapt to your processes and know how to work with rigor, empathy, and efficiency. Tele-advising, telesales, or business development: I offer you professional, adaptable, and results-oriented support.

Languages

French
Native or bilingual
English
Conversational

Workplace preferences

Remote only

Primarily works remotely

Carrefour Banque,
Call Center Agent / Bank Advisor
January 2013 - January 2015 (2 years)
Évry, 91000 Évry-Courcouronnes, France
100% incoming calls: customer support, account management, sales of banking and insurance products. Rigorous file follow-up and customer retention. Sales targets exceeded every month.
Customer follow-up and retention Customer relationship management and 100% remote commercial follow-up Management of incoming and outgoing calls Management of customer and prospect follow-ups Knowledge of short and long sales cycles
Service Fidélité Carrefour,
Call Center Agent
TELECOMMUNICATIONS
September 2012 - September 2013 (1 year)
Évry, 91000 Évry-Courcouronnes, France
Handling customer calls related to the loyalty program, dispute resolution, and promoting offers.
Altergaz,
Salesperson / Call Center Agent
ENERGY AND UTILITIES
January 2012 - September 2012 (8 months)
92100 Boulogne-Billancourt, France
Incoming and outgoing calls: prospecting, selling energy contracts, customer follow-ups, and sales argumentation.