Woody Wood, Artificial intelligence

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Languages

Spanish
Native or bilingual

Workplace preferences

Can work on-site

Madrid (up to 50km)

Iberia,
Customer Support
January 2023 - Today (3 years and 7 months)
Madrid, Spain
• ● Specialized support in reservation processes, changes, and technical issue management on the client web/app
• ● Identification and reporting of recurring errors on the reservation platform to IT supervisors
• ● Relevance for QA: Writing detailed reports on payment process failures and mobile app loading errors, facilitating error reproduction for the technical support team
Amazon Fulfillment Center,
Logistics Operator
January 2019 - January 2023 (4 years)
Berlin, Germany
• ● Operational support in the supply chain and digital inventory management
• ● Intensive use of Warehouse Management System (WMS) software and scanning devices
• ● Work under strict quality and precision metrics

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Master's Degree
Humboldt University of Berlin
2020
Máster
Academic Exchange Program
UNAM
2019
Programa de Intercambio Académico

Check out Woody's education

Data Scientist