Freelancer profile translated to English.
Back to original languageAbout Wissem
I act as a CRM Project Manager & Functional Architect for clients in all sectors. Thus, I have skills related to sales, service, and marketing issues. Certified "Sales Cloud Consultant", I also have strong skills in the Salesforce solution.
French
Native or bilingual
English
Fluent
Can work on-site
Paris (up to 50km)
Experience
- CMB MonacoSalesforce Functional ArchitectBANKING AND INSURANCEJune 2022 - June 2023 (1 year and 1 month)Monaco• Provide functional leadership for Salesforce deployment in close collaboration with integrators, the PO, and the analyst team• Ensure the solution's scalability (appropriate documentation, solution support strategy, etc.)• Work with all IT teams to integrate the solution with various systems and technologies• Ensure non-functional requirements are addressed by the right stakeholders• Participate in and, if necessary, lead workshops with stakeholders• Participate in solution steering activities• Together with the PO, participate in establishing the testing strategy
- GRTGAZSalesforce Functional ArchitectFebruary 2020 - October 2022 (2 years and 8 months)92270 Bois-Colombes, France• Propose and promote the adoption of native features in response to expressed needs• Prepare and conduct demonstrations of configured business processes on the platform• Write functional design documents• Lead and prepare collaborative workshops for requirements gathering (demonstration and user needs collection workshops)• Support user training• Advanced administration, maintenance, and configuration of Salesforce• Prepare and perform business data integration• Conduct unit tests• Conduct data integration tests
- WONDERBOXCRM Project ManagerApril 2018 - February 2020 (1 year and 10 months)Analyze internal and external user needs• Participate in defining and maintaining key business processes• Lead and write specifications and functional analyses• Write functional specifications• Stay informed about technological advancements and conduct technical watch. Project management, monitoring, and coordination• Establish project structure and operating rules (methodologies, management tools, indicators, etc.)• Define deliverables objectives and deadlines with project teams (applications, modules, specific developments, etc.)• Coordinate resource choices and allocation as needed, based on technical constraints• Lead project costing and budget approval• Consolidate and track schedules• Manage and measure all stages of one or more projects (create dashboards, choose indicators, plan steering committees, etc.)• Supervise and coordinate the work of all internal and/or external stakeholders• Be responsible for overall communication within and outside the project• Escalate alerts• Coordinate the preparation of arbitration and decision-making documents• Provide regular project status monitoring and measure deviations between planned objectives and actual results• Supervise acceptance testing• Lead change management• Measure customer satisfaction. CRM Support• Be the primary point of contact for business units within IT• Maintain a relationship of trust and effectiveness with business units• Qualify and prioritize support tasks for technical teams• Communicate with business units regarding support issues (anomalies or assistance requests)• Collect, size, prioritize, and specify evolution requests
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Education
- Executive Master, Digital TransformationESSEC Executive Education2021Executive Master, Digital Transformation
- BAC+4 Manager Transport and Logistics, Transport and LogisticsÉcole Supérieure des Transports2006BAC+4 Manager Transport et logistique, Transport et logistique