Wissam Serdoun

• Planning and managing official events.

• Organized conferences, galas, VIP receptions under the direction of Al Maktoum Office.

• Vendor management. Selected and negotiated with service providers

• Supervised event setup

• Ensured adherence to protocol and cultural requirements

• Management and supervision of business operations

• Set comprehensive performance and growth objectives.

• Make reports of the processes.

• Established policies that promote the company's culture and vision.

• Participate in trade shows and events…

• Write and submit reports to the CEO.

• Participate in expansion activities (investments,acquisitions,business alliances,etc.)

• Managed partner/supplier / influencers relationships....

• Management of 37 employees worldwide.

• Opening of a pop-up store in 12 shops.

• Launch of new ranges.

• Creation of a new visual identity.

• Creation of a new corporate strategy.

• Oversaw the business operations alongside the CEO.

• Designed and implemented business strategies, plans and procedures

• Set comprehensive performance and growth objectives.

• Established policies that promote the company's culture and vision.

• Oversee the day-to-day operations of the company and the work of the executives (IT, marketing, sales, finance, etc.).

• Led employees to encourage peak performance and dedication

• Maintain and update main contacts and database of PartnersLiaise with clients, suppliers

• Organizations of events,

• Management of goodies,

• Handover and follow-up of orders with suppliers,

• Organization meetings, monitoring the team's agendas Supporting our existing Partners and Customers through

• preparation of documents, incoming orders in line with Customer forecast & orders

• Close cooperation with our Customers, Sales and other Internal departments. Interface function between Sales and the Internal Departments to ensure compliance with Customer appointments, taking into account internal processes and requirements.

• Creation of shipping documents and invoices

• Billing of reimbursements, complaints and returns processing

• Internal and external reporting on Customer Service topics

• Support with the introduction of new products by sampling.

• Provide necessary secretarial and administrative support to the Sales Director

• Obtaining Certificate of Origin

• Document preparation

• Arrange pickup by the Customer when order is ready

• Prepare agendas,plan meetings, taking notes…