Freelancer profile translated to English.

Description

We support you throughout your AI (Artificial Intelligence) and IT (Information Technology) experience and find the IT solution tailored to your needs, your budget, and your business sector (Banks, Insurance, Hotels, Restaurants, Firms...).

Available slots here: 👉 calendly.com/wishistech/wishistech_meeting

Email: / Phone:

- IT Service Management: Incident, Change & Problem Management, Reporting, DataCenter, Supervision and Cloud - Automation - SLA/KPI and Management - (ServiceNow, Easyvista, ITSM...)

- ChatBot/AI, Agent and Scenario: Automate the management of your reservations and interactions with your clients 24/7 (Email, Calls, Chat, Social Media, CRM...) to gain in Efficiency and productivity. (Transition, Exploitation and IT Production)

- Consulting: The design, realization, management of innovative solutions and the management of your IT projects (Infra, DataCenter, WorkPlace, Offshore, InShore...).

- Methodology and Certification: ITIL v4, Scrum Master, Product Owner, Prince II ..

- Assistant robots (quadruped "dogs" and hexapod "spiders") for very simple reception tasks, vocal or luminous interactions to impress and enrich the experience of your clients or employees.

- Gaming and E-sport: Organize video game tournaments to attract new customers and liven up your venue or to bring your communities together for an event.

- Solutions: From idea to realization - end-to-end solutions based on our expertise and creativity.

- Training: Keep our clients up-to-date on IT trends (AI, automation, ChatBot, Security, Data...) to act and follow market evolution.

Languages

French
Native or bilingual
English
Fluent
Spanish
Conversational

Workplace preferences

Can work on-site

Paris (up to 50km), Reims (up to 50km), Issy-les-Moulineaux (up to 50km)

WishIsTech Company
Chief Technology Officer - Service Management DC
February 2025 - Today (1 year and 6 months)
- AI (Artificial Intelligence) / IT (Information Technology) and find the IT solution tailored to your needs and your business sector (Banks, Insurance, Hotels, Restaurants, Firms...).

- IT Service Management: Incident, Change & Problem Management, Reporting, DataCenter, Supervision and Cloud - Automation - SLA/KPI and Management - (ServiceNow, Easyvista, ITSM...)

- ChatBot/AI, Agent and Scenario: Automate the management of your reservations and interactions with your clients 24/7 (Email, Calls, Chat, Social Media, CRM...) to gain in Efficiency and productivity. (Transition, Exploitation and IT Production)

- Consulting: The design, realization, management of innovative solutions.

- The management of your IT projects (Infra, DataCenter, WorkPlace, Offshore, InShore...).
- Methodology: ITIL, Scrum, Prince II...

- Assistant robots (quadruped "dogs" and hexapod "spiders") for very simple reception tasks, vocal or luminous interactions to impress and enrich the experience of your clients or employees.

- Gaming and E-sport: Organize video game tournaments to attract new customers and liven up your venue or to bring your communities together for an event.

- Solutions: From idea to realization - end-to-end solutions based on our expertise and creativity.

- Training: Keep our clients up-to-date on IT trends (AI, automation, ChatBot, Security, Data...) to act and follow market evolution.
IT Service Management AI Agent Datacenter Gaming and Animation Task Automation
ATOS
Service Manager - DataCenter – Tower and Project Management
February 2015 - February 2025 (10 years)
- Guarantee of production and Man Manager
- Direct contact with the end customer (Customer Satisfaction).
- Conflict Management (Conflictual cases).
- Daily, Weekly & Monthly Activity Report.
- DRP / BCP (Business Continuity & Disaster Recovery Plan) –
- Proactive / Team Animation and motivation with Daily and Weekly meetings.
- Elaboration and presentation of SLAs and KPIs.
- Project transition management.
- Development of action plans and continuous improvement.
- Management and contribution to project transition and ensuring the start-up.
- Animation of DSR, Production Meetings and Staffing with the client.
- Contribution and implementation of guidelines and procedures.
- Training of new incident managers.
- Conducting job interviews.
- Participation in Production meetings with service providers and analyzing issues.

- Review of procedures, forms, and skills development for Project and Production teams.
- Implementation of the new Change and Request service catalog on the ServiceNow ticketing tool.
- Implementation of a Change Infra, Request Infra, and Incident service catalog with all the services provided in a Data Center, their prices (24/7), and SLAs.
- Simplify and enhance the customer experience.
- Transition of DC projects and implementation of new directives, new frameworks.
- DC opportunity detection and review of service prices.
- Training of Project and Production teams for service continuity / Elaboration and presentation of SLAs and KPIs.
- Continuous improvement of DC service and modernization of work tools.
- Implementation of new monitoring tools: DCIM, Capacity planning, and tracking.
- Management of DC budget and Billing
- Develop a communication channel between ServiceNow and DCIM with suppliers, developers, project managers to feed the CMDB.
- Implementation of a Dynamic ServiceNow Dashboard with intuitive graphics