Freelancer profile translated to English.
Back to original languageAbout Wilnnie
FTTH call center agent: assistance in troubleshooting FTTH equipment installation at your home, company, or elsewhere. from fiber arrival at your home to terminal equipment (NV6 VAC box, fiber box 7, SFR box 8, and box 10).
French
Native or bilingual
Remote only
Primarily works remotely
Experience
- Assistant informatiqueCALL CENTER AGENTOctober 2025 - Today (8 months)Virtual assistance for box installation, troubleshooting SFR FTTH network issues: FTTH technology.
- Assistant informatiqueITJune 2024 - August 2024 (2 months)Douala, CameroonTroubleshooting for SFR fiber optic customers at home.Proficiency in Office tools; Microsoft Word, Excel, PowerPoint; text formatting, flyer creation.
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Education
- Professional License in Network Administration and SecurityLicence Professionnelle en Administration et Sécurité Réseau
- Network Security AdministrationUniversity Institute of the Gulf of Guinea2025Administration Sécurité Réseau
Categories
- Other