About William
French
Native or bilingual
English
Basic
Spanish
Conversational
Experience
- UDAF - Union départementale des associations familialesTutelary AssistantPUBLIC SECTORFebruary 2014 - January 2025 (10 years and 11 months)11100 Narbonne, FranceOver 10 years of experience at UDAF de l'Aude in legal protection of adults.Direct administrative support to Judicial Guardians for Protected Adults (MJPM).Complete administrative management of cases: tutelages, curatelles, legal safeguards of justice.Drafting and follow-up of letters for case initiation and closure.Maintenance and updating of files for protected adults.Administrative follow-up of social benefits.Proficiency in professional tools, notably the UNIT software.Work within a strict framework of confidentiality, ethics, and respect for judicial procedures.Ability to work with a large caseload, meeting legal deadlines.Experience working in coordination with MJPMs, institutional, and social partners.
- LES PAINS DE LA PLAINEAdministrative ManagerRETAIL (SMALL BUSINESS)September 2009 - December 2013 (4 years and 3 months)Marcorignan, FranceDaily administrative management of an artisanal bakery business.Client invoicing (individuals, professionals, local authorities as applicable).Follow-up and processing of supplier invoices (raw materials, energy, maintenance).Monitoring of payments (cash, credit card, checks, meal vouchers).Cash flow and financial flow monitoring.Preparation of information for the accountant (purchases, sales, cash, bank).Supplier relationship management (orders, disputes, follow-ups).Administrative follow-up of contracts (maintenance, energy, insurance).Management of routine administrative procedures (URSSAF, taxes, social organizations).Support for personnel management: contracts, schedules, absences, transmission of payroll variables.Filing, archiving, and organization of accounting and administrative documents.Compliance with legal and regulatory obligations specific to food businesses.Ability to work with large volumes, short deadlines, and high responsiveness.Adaptation to management tools and accounting software used by the company.
- SCI LE MAS DE LA BERCHEREReceptionistHOSPITALITYDecember 2004 - August 2009 (4 years and 8 months)11100 Montredon-des-Corbières, FranceIn-person and telephone reception for national and international clientele.Management of individual and group reservations (check-in / check-out).Use and mastery of hotel software (PMS) and booking tools.Coordination with internal departments (housekeeping, maintenance, restaurant).Management of occupancy schedules and optimization of occupancy rates.Establishment and follow-up of client invoices (individuals, agencies, companies).Payment management (credit card, cash, bank transfers, deferred billing).Handling of client requests, complaints, and disputes with a focus on service.Administrative follow-up of partner contracts (agencies, tour operators).Management of relationships with booking platforms (OTAs).Preparation and transmission of accounting information to management / accounting.Maintenance of daily reports (arrivals, departures, revenue).Application of internal procedures, quality standards, and confidentiality.Ability to work in shifts, during peak periods.Organizational skills, responsiveness, and excellent professional presentation.
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Education
- BTS (Higher Technician Certificate) in SME-PMI Management Assistant, Administrative and Secretarial Techniques Assistant, General StudiesLycée Gustave Eiffel1996BTS assistant de gestion PME-PMI, Assistant administratif et techniques de secrétariat, général
- Certification in Web Management / Multimedia and WebmasterVOLTEE2022Certification, Gestion du Web / multimédia et webmaster
Skill set (7)
Categories
- Other