Freelancer profile translated to English.

Description

IT Technician / Systems & Network Administrator, I support companies in the management, stabilization, and optimization of their IT environment.

I am involved in the entire support cycle (L1 to L3), with an approach focused on rapid and sustainable incident resolution, whether for end-user, infrastructure, or application issues.

My goal is simple: to ensure a reliable, secure, and high-performing information system, while improving the daily user experience.

My areas of intervention:

User support (diagnostics, resolution, advice on complex incidents)

Windows System Administration (Active Directory, GPOs, permissions, servers)

Microsoft 365 / Intune Environments

Networks & Security (VPN, EDR, backups)

IP Telephony (3CX)

IT Asset & Multi-site Management

On the project side, I have had the opportunity to lead or participate in:

Infrastructure Migrations (servers, Microsoft 365)

Security Solution Deployments (EDR)

Fleet Renewals (workstations & mobile devices)

GDPR Compliance

Printing Solution Deployments

My added value:

Autonomy and ability to intervene quickly

Global vision (support + infra + projects)

Clear communication with both users and technical teams

Pragmatic approach: I get to the point, with concrete solutions

Available for support, administration, or IT project missions, in single-site or multi-site environments.

Industry field of expertise

Languages

French
Native or bilingual
English
Conversational

Workplace preferences

Remote only

Primarily works remotely

TERRES DE CUISINE
IT Technician
RESTAURANTS AND FOOD SERVICE
January 2023 - Today (3 years and 5 months)
Rognonas, France
IT User Support – Multi-site environment (~80 users)
Handling L1 to L3 support: diagnostics, hardware and software incident resolution, user request management with a high level of responsiveness.

Systems Administration & Microsoft Environment
Management of Windows infrastructures:

Active Directory (account creation and management, GPOs, NTFS permissions)
Microsoft 365
Management of network shares and production server updates

Networks, Security & Telephony
Backup supervision, VPN setup and management, copier deployment, administration of the 3CX telephony solution.

IT Project Management (independent & collaborative)
Participation and leadership in projects:

Server Farm Migration
EDR solution deployment
Mobile fleet renewal
Label printing software change
Contribution to GDPR compliance

Multi-site Support & Coordination
Remote and on-site interventions, coordination with external providers to ensure service continuity and deployment quality.
Windows Server / Active Directory Network Administration IT Support Telephony Microsoft Office
PIXEL TECH
IT Technician & Large Format
RETAIL (SMALL BUSINESS)
October 2022 - February 2023 (4 months)
Avignon, France
Customer support and troubleshooting for dedicated large-format printing software.
Installation of large-format printers at client sites and on-site training.
Internal employee training and awareness in cybersecurity.
GAUTIER SEMENCES
IT Technician
AGRICULTURE
November 2016 - September 2022 (5 years and 10 months)
Avignon, France
Global Technical Support – 120 user base
Management of user support (workstations, laptops, tablets, printers, telephony, badges) with incident diagnostics and resolution.

Systems Administration & Microsoft Environment
Management and maintenance of infrastructures: Windows Server, Citrix, Microsoft 365, WSUS, ESET, Microsoft Intune.

Technical Referent & IT Projects
Leadership and participation in structuring projects: migration to Microsoft 365, deployment of a new printing infrastructure, internal application support.

Documentation & Continuous Improvement
Writing technical documentation and user procedures to standardize practices and improve team autonomy.

IT System Optimization & Security
Implementation of an update management strategy via WSUS and contribution to strengthening the information system's security.

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Master MBA
Studi (100% online school)
Expert en Cybersécurité
Windows Server MS503 Training – Active Directory
IB Cegos - Distance learning
2025
Formation Windows Server MS503 – Active Directory