About William
French
Native or bilingual
Experience
- APESAIT TechnicianNovember 2022 - Today (3 years and 7 months)64000 Pau, France
- THALIE, Expert en InfogéranceNetwork and Systems AdministratorMarch 2020 - August 2021 (1 year and 5 months)Paris, France- User support (Hotline)- Resolution of network and server incidents- Integration of network equipment at client sites- Infrastructure audit for the integration of new equipment- Incident management on GLPI Network environment: Netgear Switch, ZyXEL Firewall, Unifi Console (Ubiquiti access point and switch), Synology NAS System environment: Windows server 2012, 2016, 2019, Hyper-V, Office 365 Tenant, Windows 7 & 10, Altaro Backup
- NETGEARNetgear Level 2 Technical Support EngineerSeptember 2019 - February 2020 (5 months)Cork, Co. Cork, Ireland- Provide support in French and English via phone, chat, and email to Business clients.- Recreate difficult scenarios in the LAB and suggest solutions.- Configuration of routers, switches, NAS, access points, controllers, VPN, firewalls.- Troubleshooting of routers, switches, NAS, access points, controllers, VPN, firewall issues.- Ticket management on Salesforce.- Pre-sales advice to clients regarding the Netgear product range.
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Education
- Bachelor's degree, Professional License in Systems Administration and Security, Corporate Networks trackUniversité Paris-Est Marne-la-Vallée2018Bachelor's degree, Licence Pro Administration et Sécurité des systèmes, parcours Réseaux d'Entreprise
- BTS SIO SISR, SISRUtec2016BTS SIO SISR, SISR