Freelancer profile translated to English.

Description

I am a Level 1/2 Help Desk technician with experience in phone support, ticketing, and remote assistance. I have worked on Windows, macOS, Android, and iOS, managed incidents, migrations, and secure access (MFA). I am rigorous, calm under pressure, and user-satisfaction oriented. My goal: to be a reliable, fast, and human support for your team and your users.

Industry field of expertise

Languages

French
Native or bilingual
English
Conversational

Workplace preferences

Can work on-site

Saint-Denis (up to 50km)

EP SOUND
Sound Engineer
October 2025 - Today (8 months)
Works on mastering as the decisive step where a work becomes solid, coherent, and ready to face the world.
My role: transform a finished mix into a precise, powerful, and balanced master, capable of translating the artistic intention on all listening systems — club, streaming, radio, vinyl.
SWISSLIFE VIA SPS FRANCE
Level 1 Support and Hotline Technician
TECH
June 2023 - October 2025 (2 years and 4 months)
Paris, France
Phone support and chat assistance for incident resolution. • Creation of detailed technical procedures for Windows, Mac, Android, and iOS environments.
NGEROP VIA NL CONSULTING
Level 1 & 2 Support and Hotline Technician
TECH
January 2021 - July 2022 (1 year and 6 months)
• • Resolution of system and hardware incidents.
• • Ticketing with Matrix 42.
• • MFA configuration with Ping ID, management of network printers and mobile telephony.
• • Supervision of the Windows 7 to Windows 10 migration.