About William
Spanish
Native or bilingual
English
Fluent
Experience
- AtosSupport AnalystOctober 2023 - Today (2 years and 10 months)24x7 multi-client and multi-language individual management - Special schedules and coverage on bank holidaysHome office monitoring activity.Ticketing and process analysis:- First-Level Incident Management in Service Desk- First contact on Major Incidents Management
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Education
- Full-stack Development Certificate of participationOlympics Games Paris2024Full-stack Development Certificate of participation
- HTML Introduction Data Analytics & Science CertificateParalympics Games Paris2024HTML Introducción Data Analytics & Science Certificate
Certifications
- Data Analyst & ScientistPointia.Tech2025