Freelancer profile translated to English.
Back to original languageAbout Wilfried
Techno-functional project manager with over 6 years of experience in transformation project management, specializing in ServiceNow solution integration. I have successfully led deployment projects for ServiceNow ITSM, EAM, and Security Operations applications for renowned clients such as AXA, ARKEA, EDF, Celine, and Spuerkeess. My skills in planning, communication, and leadership have contributed to the success of these projects, achieving objectives in terms of cost, deadlines, and quality.
I am certified:
- ServiceNow CIS ITSM Certifications, ServiceNow
- ServiceNow CIS SIR & VR Certifications, ServiceNow
- ServiceNow CSA Certification, ServiceNow
- PSM 1 Certification, Scrum.org
- ITIL 4 Certification, Peoplecert
French
Native or bilingual
English
Fluent
Can work on-site
Paris (up to 50km), Metz (up to 50km)
Experience
- RIMOWAAMOA Project ManagerLUXURY GOODSJanuary 2025 - Today (1 year and 5 months)Paris, FranceContext: Project for the implementation and configuration of the CMDB and IT Asset Management module on ServiceNow
- Design and implementation of the CMDB (Mobile, Computer, Server)
- Configuration of the IT Asset Management module (HAM)
- Design and deployment of CI display/interaction forms and record producers
- Development and integration of automated workflows on ServiceNow with Flow Designer
- Deployment of APIs between ServiceNow, Tanium, Workspace 1, and Lansweeper
- Configuration of CMDB Health, reports, and dashboards
- User training, production of user and operational guides
- Project management and deliverable tracking
- SpuerkeessServiceNow Project ManagerBANKING AND INSURANCEJanuary 2024 - December 2024 (1 year)Luxembourg, LuxembourgContext: Project to migrate several real estate asset management tools from Spuerkeess to ServiceNow / Nuvolo (Enterprise Asset Management)• Deliverable tracking and project schedule updates• Agile/Scrum project management• Quality and user acceptance testing monitoring• Project team facilitation and stakeholder engagement• Functional support for teams• Change management
- CelineServiceNow MOA Project ManagerLUXURY GOODSSeptember 2022 - December 2023 (1 year and 3 months)Paris, FranceContext: Project to converge ITSM tools for LVMH group companies onto the ServiceNow solution. Deployment of ServiceNow ITSM modules and the ServiceNow mobile application for over 4000 users worldwide.• Business ownership for new requirements, platform maturity, and consistency• Implementation and organization of Third-Party Maintenance (TPM)• Functional support and team training• Development monitoring and testing• Change management and platform adoption monitoring• Quality, risk, and budget management• Implementation of ticket monitoring reports and dashboards
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Education
- Higher Education Diploma in ManagementGrenoble Ecole de Management2020- Gestion de projet - Management des systèmes d'information - Posture du consultant - Stratégie d'entreprise - Marketing
- Master 2African Higher School of Information and Communication Technologies2017- Réseaux mobiles 2G, 3G et 4G - Programmation Python - Architecture des réseaux informatiques - Mathematiques - Traitement du signal - Gestion de projet
Certifications
- ServiceNow Certified Implementation Specialist - ITSMServiceNow2024
- ServiceNow Certified System AdministratorServiceNow2023