Wilfried Goussikinde

Application Support Engineer & Digital Strategy Consultant - 10 years of experience

I support companies (SMEs, mid-cap, SaaS, IT departments) in two complementary areas:

Application support/RUN and structuring their digital strategy.

🔧 Application Support / RUN (L2/L3)

I work to stabilize, optimize, or take over an application scope:

- L2/L3 Incident Management & Functional Analysis

- Bug Reproduction, Qualification, and Documentation

- Coordination with Development / Product Teams

- RUN Monitoring, Reporting, Continuous Improvement

- User Training & Procedure Writing

- SaaS, CRM, Business Tools, Internal Platform Support

I bring a pragmatic, structured, and resolution-oriented approach, with clear communication to technical and business teams.

🚀 Digital Strategy Consultant

I help companies clarify their digital vision, optimize their processes, and choose the right tools:

- Digital Diagnosis & Process Audit

- Strategic Recommendations (organization, tools, automation)

- 12-36 Month Digital Roadmap

- Executive / Team Coaching

- Implementation of Indicators & Dashboards

- User Experience (Internal UX) Optimization

My approach: simple, concrete, ROI-oriented, far from unnecessary jargon.

🧩 Why work together?

- 10 years of experience in application support, RUN, AMOA, and IT projects

- Dual technical + strategic expertise

- Ability to simplify and facilitate communication between business and IT

- Possible part-time, morning, or 2.5 days/week engagement

- Remote or hybrid (Île-de-France)

🛠️ Key Skills

Application Support · RUN · L2/L3 · Functional Analysis · AMOA · Documentation · Training · Dev/Product Coordination · Digital Strategy · Audit · Roadmap · Automation · Dashboards · Power BI · SQL · PHP · NodeJS · Angular · Vue · Linux · IIS · Git