Freelancer profile translated to English.
Back to original languageAbout Widade
Student in Barcelona, I offer back-office, remote customer service, and administrative tasks in French. I am responsive, rigorous, and comfortable with office tools. Experience in email management, data entry, customer support.
Location: Barcelona.
Languages: French (fluent), English (Intermediate).
Skills: Customer Service · Back-office · Customer Support · Data Entry · FR/EN and FR/AR Translation · Emailing
Experiences: Administrative assistance, translation, back office agent.
Arabic
Native or bilingual
French
Native or bilingual
English
Conversational
Can work on-site
Barcelone (up to 50km)
Experience
- Jilya HoldingAdministrative AssistantJanuary 2024 - May 2025 (1 year and 4 months)Rabat, MoroccoDaily management of company administrative tasks. Drafting and issuing quotes and invoices for various markets. Customer file tracking and document archiving. Internal communication with different departments to ensure coordination.
- WebhelpCustomer Advisor & Back-office AgentJune 2020 - December 2023 (3 years and 6 months)Marrakech Morrocan Cafe & Grill, Cincinnati, OH, USAReceiving and managing customer calls: order tracking, assistance, and problem resolution. Processing customer requests and complaints via emails and social networks (level 2). Tracking orders in the restaurant sector (level 1). Adherence to communication scripts and response times. Updating customer files and reporting incidents.
- Zitouna VoyagesInternSeptember 2012 - October 2012 (1 month)Meknes, MoroccoIntroduction to the AMADEUS ticketing system. Processing reservations. Issuing flight tickets.
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Education
- Professional Bachelor's degree in Tourism Resources ValorizationUniversity of South Brittany2015Licence professionnelle en valorisation des ressources touristiques
- Specialized Technician Diploma in Travel AgenciesISTHT Meknes2014Diplôme de technicien spécialisé en agences de voyages