Freelancer profile translated to English.
Back to original languageAbout William
👋 Hello!
Since 2017, I have supported more than 10 projects for companies and associations in their digital transformation while working as a technical support engineer in finance startups.
🎯My goal?To optimize and automate manual processes through my experience gained throughout my engineering studies in computer development and in finance startups.
🧑💻How can I help you?
- Analysis of your most tedious and manual processes
- Study of existing tools to integrate them as best as possible
- Implementation of new optimized processes
- Documentation and training to enable you to maintain them autonomously
I have worked in the Finance 🏦, Training 🏫, Medical 🏥 and Sports Association ⛵ sectors.
I remain fully available and flexible to help you🎙️ Do not hesitate to contact me to share your needs!
French
Native or bilingual
English
Fluent
German
Conversational
Can work on-site
Boulogne-sur-Mer (up to 50km), Lille (up to 50km), Paris (up to 20km)
Experience
- ShineTechnical Support EngineerBANKING AND INSURANCEDecember 2022 - Today (3 years and 8 months)In parallel with 6000 technical issue reports, I implemented more than 10 automations to optimize operator processes and avoid manual and repetitive tasks, or to enable automatic actions based on certain indicators.
- AgicapTechnical Support EngineerSOFTWARE PUBLISHINGSeptember 2021 - December 2022 (1 year and 3 months)Lyon, FranceI resolved 2500 investigations to describe the technical problems encountered by customers. To facilitate my daily work, I implemented automations between Zapier, Slack, and Intercom.
- IndyBank Back Office OperatorSOFTWARE PUBLISHINGFebruary 2021 - September 2021 (7 months)Lyon, FranceDuring this assignment, I communicated with 600 professionals to resolve their accounting inconsistencies within their software. I implemented a Python script to facilitate the extraction of certain banking data.
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Education
- Expert in Information TechnologyEpitech Lille2022Formation d'expert en technologies de l'information, j'apprends à développer toutes sortes de logiciels et à mettre en œuvre les plus grands concepts informatiques à l'aide de nombreux projets.
- Scientific BaccalaureateLycée Thérèse d'Avila, Lille2016Baccalauréat en filière générale, série scientifique, obtenu mention bien et mention européenne allemand