Wendy Chesnel

My experiences in digital, real estate, events, and hospitality have allowed me to develop my expertise in customer relations.

Seeking challenges and results-oriented 🎯, here are my 4 types of missions:

For companies looking for a rare gem and not finding one. In the meantime, I take on the CSM role until recruitment is complete.

Objective of this mission: Practice daily tasks for a given period and deliver a surprise report at the end.

Do you have an identified issue in the Customer Success department? Let's discuss it!

Whether it's structuring the CSM department, implementing an onboarding process, support & ticketing, loyalty, renewal, upsell/cross-sell, etc.

Objective of this mission: We study the context, validate the issue, define the objectives, and the deliverable.

Have you already defined the strategy to apply but need a boost to activate it? Let's go!

Guidelines and deadlines are set, we move forward. This could involve writing your content (tutorial sheets or videos, email sequences, FAQs), collecting testimonials (quantitative and/or qualitative), implementing a tool...

Objective of this mission: Implement what has been validated!

Passionate about customer relations, I would be delighted to help your teams acquire new skills. This could be during a new employee's onboarding phase or for reinforcement.

Objective of this mission:We define the theme and set the training slots.

🛠 Tools mastered: Pipedrive, Zendesk, Airtable, Notion, Trello, Zapier, Make, Figma, Softr...

👉 Each project has specific objectives: let's talk!