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Wassim R.WR

Wassim R.

Supermalter

Infra Project Manager, Change Management

€680/day
7 projects
Paris, FR
3-7 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Wassim

With 7 years of experience in application development, infra project management, and change management, I have led infrastructure projects for several banking and insurance groups. My experience allows me to manage an infra project from the study and needs analysis phase, solution deployment, to user training and coaching. Technically very comfortable with infra topics including M365, digital workplace, collaborative tool migration, I am a reliable and passionate resource who will become essential within your teams.

  • French

    Native or bilingual

Can work on-site
Paris (up to 50km)

Experience

  • GENERALI FRANCE
    Project Manager Change Management/Infra
    BANKING AND INSURANCE
    February 2022 - March 2023 (1 year and 2 months)
    saint-denis
    1. Support for General Agents' Run: Collection of functional irritants encountered by general agents and implementation of support processes to address these irritants.
    Implementation of incident ticket analysis processes (PowerBI Data management)
    Identification of functional irritants and analysis of workarounds
    Production of support deliverables associated with observed functional irritants (practical guides, memo sheets, dedicated training sessions, etc.)
    Implementation of satisfaction questionnaires on the deployed support
    Reporting on adoption KPIs post-deployment of deliverables and implementation of a monitoring dashboard
    Consolidation of assistance regarding identified functional irritants: Training sessions for L1 support and sharing of support materials

    2. Deployment of a Chatbot on Teams for Generali Savings employees: Employees responsible for managing Generali Savings contracts (deployment on 780 workstations)
    Scoping of deployment needs: Study of the target population, risk analysis
    Design of support deliverables: Guides, demo videos, teasing posters
    Implementation of personalized push notifications for solution teasing
    Definition of a communication plan for solution updates
    Implementation of satisfaction questionnaires on solution features and deployed support

    3. Integration of La Médicale into Generali's IS: The acquisition of La Médicale by Generali requires Generali insurance products to be sold by La Médicale agencies. The project consists of supporting La Médicale agents, employees, and managers in adopting Generali tools and products.
    Study: Detailed scoping note with complete cost estimation
    Synchronization with technical teams on transitional scenarios and the target defined in the scope
    Definition of a training plan on Generali's various products, tools, and management/subscription processes
    Management and design of practical guides and training materials, including e-learning, for the target audiences
    Implementation of a teasing process for new features to be deployed on the target CRM for La Médicale agents
    Synchronization of training with the academy (Generali's professional training entity)
    Implementation of a cascading training approach with product referents designated by La Médicale (Train the trainers)
    Implementation of a chat system by population to identify integration issues
    Reporting: Workshops, team meetings, operational committees, budget validation committees
    Management of the support budget
    Canva Prezi Klaxoon CRM Salesforce Digital Workplace
  • Société Générale
    Digital Project Manager
    BANKING AND INSURANCE
    October 2017 - October 2020 (3 years and 1 month)
    Project management and change management for CREDOC infrastructures

    Analysis of functional needs of SG partners in charge of documentary credit
    Implementation of an SDWAN link for connecting the Marseille and Lille sites
    Connection to the Citrix access chain for providing a dedicated CREDOC published desktop
    Deployment of pull printing modules for the entire CREDOC population
    Synchronization of support according to the SG model
    Budget monitoring, coordination, and facilitation of operational and management committees

    Management of a VDI infrastructure deployment project in Generali's private cloud

    Management of migrations from the on-premise VDI infrastructure to the Société Générale private cloud.
    Monitoring of schedules and budget management.
    Consolidation of annual budget envelopes based on the obsolescence rates of on-premise infrastructures.

    Management of a Citrix infrastructure deployment project for ASSU employees

    Implementation of a deployment schedule for virtualized desktops and VDIs for ASSU employees.
    Ensuring a VPN connection line for remote access.
    Integration and customization of virtualized workstations (email, OneDrive access, Skype telephony).
    Budget management: Management of infrastructure costs (Capex) and Opex (packages and offshoring) as well as man-days for Citrix and network teams.

    Management of a biometric authentication solution deployment project on the SWIFT application

    Feasibility study: Identification of the target authentication path and analysis of technical and security impacts.
    Management of configuration actions on the three standardized authentication chains: Windows authentication, Citrix server authentication, SWIFT application authentication.
    Monitoring and synchronization of actions validated in security instances, particularly regarding the compliance of drivers associated with biometric authentication equipment.
    Management and budget monitoring.
    Coordination and facilitation of operational, budget, and security committees.

    Management of an online e-learning solution deployment project deployed via a VDI infrastructure in the Azure Cloud

    Analysis of DRHG needs for the deployment of the external e-learning solution.
    Coordination of VDI architecture design workshops in the Azure Cloud for the e-learning solution deployment.
    Design of the security file in accordance with the proposed technical architecture.
    Management of project instances (Operational committees, steering committees, security validations).
    Construction and management of the project budget envelope.
    VDI Azure Cloud SDWAN Citrix VPN Microsoft 365

Reviews

5.0

Out of 1 rating

A

Alexandre

Crédit Agricole-GIP

Reviewed on 8/18/2025

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Education

  • Engineer
    ESPRIT
    2017
    Ingénierie en systèmes d'information mobiles
  • Bachelor's Degree
    INSAM
    2014
    Licence Fondamentale en informatique

Certifications

  • Scrum Master
    QRP International France

Skill set (19)

Project Management
Agile Method
Scrum
Project Coordination
Digital Transformation
Infrastructure Project Manager
Change Management
Canva
Prezi
Klaxoon
CRM
Salesforce
Digital Workplace
VDI
Azure Cloud
SDWAN
Citrix
VPN
Microsoft 365

Categories