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Wassima Dajeans-GuerrouaniWD

Wassima Dajeans-Guerrouani

Chief of Staff / COO / ex-Deloitte / +30 clients

€900/day
Bordeaux, FR
8-15 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Wassima

+13 years of experience in strategy and operations (my references: Deloitte, BNP, LCL, Satelia, Wehost, Lili + Jude, Crédit Agricole, BPCE, AXA Banque, Solopreneurs ...),
I help companies from €500k to €5M in revenue scale their business.
I help leaders regain their visionary role by relieving them of operational management.

🎯 My mission:
1️⃣ Unblock: I remove bottlenecks and waste
2️⃣ Structure: Clear governance, reliable processes, adapted tools, simple management.
3️⃣ Accelerate: Smooth operations, effective POCs, control and scalability

🧭 My method (simple, effective, results-oriented)
1. Diagnosis and roadmap:
- Identify what works, what blocks, what wastes time or value
- Build a roadmap (including priorities, quick wins, etc.)

2. Implementation + support
I am your second brain but also your right-hand man: I build systems, processes, dashboards, automations, internal organization... I help you build your projects, your teams, and help them grow.

💡 Why my clients choose me
- A mix of strategic vision + very operational execution
- Mastery of low-code / No-code tools (Notion, Make, n8n, Airtable, ...) and Excel
- Strong human and relational skills, but data and analytical culture
- Mastery of Lean methodologies for simplicity, visualization, and sustainability

✨ Some results:
- x2 LTV thanks to calibrated marketing automation
- POCs launched in < 3 months, even in regulated environments
- +20% productivity, through targeted operational excellence actions
- Strategic projects landed, thanks to Lean management and clear governance

I operate in Bordeaux and Paris
  • French

    Native or bilingual

  • Arabic

    Conversational

  • English

    Fluent

  • Spanish

    Conversational

Can work on-site
Bordeaux (up to 50km), Paris (up to 10km), Toulouse (up to 10km), Tours (up to 10km)

Experience

  • Wassima Dajeans-Guerrouani
    Fractional COO - External Chief of Staff
    SOFTWARE PUBLISHING
    October 2025 - Today (10 months)
    I help Startups and Scaleups (from 0 to €10M) build an operational machine that works for their business.

    You are a leader, when to get support?
    - You are CEO and you can no longer step out of your operational role
    - Teams struggle to translate vision into concrete actions
    - You have the opportunity to grow but your structure cannot keep up
    - Your teams resist change
    - You want to launch pilot projects called "game-changers"

    Examples of achievements:
    • Building POC / MVP
    • Process optimization up to automation
    • Building + Managing KPI dashboards
    • Structuring company roadmaps and OKRs
    • Lean Management
    • Change Management
    • Operational team coaching
    Lean Startup Operational Strategy Process Optimization POC Strategic Roadmap
  • Satelia
    Operations & Tools Manager
    HEALTH AND WELLNESS
    October 2023 - November 2025 (2 years and 1 month)
    Bordeaux, France
    Within the Efficiency department, we improve the operational efficiency of teams by...
    - process improvement,
    - management support,
    - tool integration,
    ... but also by optimizing our efforts and costs.

    Some examples:
    - Implementation of a new billing system with a tight deadline (2 months before closing accounts):
    • Clarification of sales and medical team issues
    • Cleaning of CRM and client data
    • Implementation of data cross-referencing and billing processes
    • Tool monitoring, selection, integration & configuration

    - Building a 100% no-code tool for monitoring Therapeutic Support services:
    • Definition of service needs (quality, deadlines, volumes, ...),
    • Construction of the workflow for monitoring services provided
    • Tool automation and continuous improvement
    (This automation served as a basis for in-house development later)

    - Launch of the IoT offer:
    • Definition of the MVP for the new service offering
    • Monitoring of Functional Management and user journey
    • Implementation of POC and coordination of Ops
    - Structuring Roadmap for customer service and team coaching:
    • Definition of short and medium-term objectives
    • Structuring of priorities and quick wins
    • Organization of activities and roadmap construction
    • Dashboard construction
    • Management and coaching of operational teams
    OKR Process Optimization KPI Dashboards POC Roadmap
  • Wassima Dajeans-Guerrouani
    Freelance Consultant
    CONSULTING AND AUDITS
    March 2018 - October 2023 (5 years and 7 months)
    Paris, France
    Large accounts:

    #Banking #Retail #Tourism


    - Transformation projects,
    - Change Management,
    - Community/workshop facilitation (innovation methodology: design sprints, design thinking, ...),

    Startups / associations:

    #fintech #foodtech #edutech #nocode #inclusion #circular_economy #empowerment


    - Business Models
    - Operational strategy / master plan & roadmap
    - Customer journeys & UX
    - Operational excellence (organization, operational processes, automation, KPI, ...)

    Teaching / training module facilitation:
    - Entrepreneurship
    - Marketing strategy, customer acquisition & retention,
    - Operational excellence
    - Automation
    C-Level Management Lean Startup Business Model Operational Excellence KPI Dashboards

Recommendations

LG
Gabrielle HurtelleGH
PS
Lisa Green and 2 other people have recommended Wassima

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Education

  • Master's Degree, Entrepreneurship
    Audencia
    2012
    Diplôme Grande Ecole, Entrepreneuriat
  • Coding Bootcamp Developer
    La Capsule Academy
    Coding Bootcamp Développeuse

Skill set

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