About Wassima
French
Native or bilingual
Arabic
Conversational
English
Fluent
Spanish
Conversational
Experience
- Wassima Dajeans-GuerrouaniFractional COO - External Chief of StaffSOFTWARE PUBLISHINGOctober 2025 - Today (10 months)I help Startups and Scaleups (from 0 to €10M) build an operational machine that works for their business.You are a leader, when to get support?- You are CEO and you can no longer step out of your operational role- Teams struggle to translate vision into concrete actions- You have the opportunity to grow but your structure cannot keep up- Your teams resist change- You want to launch pilot projects called "game-changers"Examples of achievements:
- Building POC / MVP
- Process optimization up to automation
- Building + Managing KPI dashboards
- Structuring company roadmaps and OKRs
- Lean Management
- Change Management
- Operational team coaching
- SateliaOperations & Tools ManagerHEALTH AND WELLNESSOctober 2023 - November 2025 (2 years and 1 month)Bordeaux, FranceWithin the Efficiency department, we improve the operational efficiency of teams by...- process improvement,- management support,- tool integration,... but also by optimizing our efforts and costs.Some examples:- Implementation of a new billing system with a tight deadline (2 months before closing accounts):
- Clarification of sales and medical team issues
- Cleaning of CRM and client data
- Implementation of data cross-referencing and billing processes
- Tool monitoring, selection, integration & configuration
- Building a 100% no-code tool for monitoring Therapeutic Support services:- Definition of service needs (quality, deadlines, volumes, ...),
- Construction of the workflow for monitoring services provided
- Tool automation and continuous improvement
(This automation served as a basis for in-house development later)- Launch of the IoT offer:- Definition of the MVP for the new service offering
- Monitoring of Functional Management and user journey
- Implementation of POC and coordination of Ops
- Structuring Roadmap for customer service and team coaching:- Definition of short and medium-term objectives
- Structuring of priorities and quick wins
- Organization of activities and roadmap construction
- Dashboard construction
- Management and coaching of operational teams
- Wassima Dajeans-GuerrouaniFreelance ConsultantCONSULTING AND AUDITSMarch 2018 - October 2023 (5 years and 7 months)Paris, FranceLarge accounts:#Banking #Retail #Tourism- Transformation projects,- Change Management,- Community/workshop facilitation (innovation methodology: design sprints, design thinking, ...),Startups / associations:#fintech #foodtech #edutech #nocode #inclusion #circular_economy #empowerment- Business Models- Operational strategy / master plan & roadmap- Customer journeys & UX- Operational excellence (organization, operational processes, automation, KPI, ...)Teaching / training module facilitation:- Entrepreneurship- Marketing strategy, customer acquisition & retention,- Operational excellence- Automation
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Education
- Master's Degree, EntrepreneurshipAudencia2012Diplôme Grande Ecole, Entrepreneuriat
- Coding Bootcamp DeveloperLa Capsule AcademyCoding Bootcamp Développeuse