Freelancer profile translated to English.

Description

Freelance Customer Success & Client Relationship Specialist, I work in full remote with startups, SMEs, and agencies to improve customer satisfaction, account management, and loyalty.

I am involved in client onboarding, daily relationship management, coordination between clients and internal teams, as well as process optimization for a smooth and effective customer experience.

Structured, reliable, and solution-oriented, I quickly integrate with your tools and become a trusted point of contact for your clients.

Languages

French
Native or bilingual
English
Fluent
German
Basic

Workplace preferences

Remote only

Primarily works remotely

SASNovaEraÉnergies
Customer Success Manager – B2B
January 2024 - Today (2 years and 5 months)
Paris, France
Management and support of a portfolio of B2B professional clients on long cycles. Analysis of client business needs and personalized recommendations. Monitoring of customer satisfaction and preventive actions to limit churn. Direct relationship with decision-makers (executives, financial managers). End-to-end customer relationship management (onboarding, monitoring, renewal).
Client Onboarding and Loyalty Customer Relationship Management (CRM) Monitoring and Analysis of Client Indicators (KPI)
Tracktor
Client Partnership Manager – B2B
July 2022 - January 2024 (1 year and 6 months)
Paris, France
Management of a B2B client portfolio (SMEs / Mid-market companies). Support for clients in using the proposed solutions. Coordination between clients and internal teams (sales, operations). Monitoring of client performance indicators (usage, satisfaction, renewal). Active contribution to account retention and value growth.
Customer Relationship Management (CRM) Coordination between Clients and Internal Teams Monitoring and Analysis of Client Indicators (KPI) Improvement of Customer Experience and Processes Client Project Management
Doctolib
Customer Success & Performance Lead – B2B
September 2020 - June 2022 (1 year and 9 months)
Paris, France
Supervision of client onboarding and solution adoption. KPI piloting: satisfaction, engagement, performance. Animation of structured client meetings (reviews, adoption monitoring). Improvement and standardization of client support processes. Monitoring of customer satisfaction and preventive actions to limit churn.
Client Onboarding and Loyalty Customer Relationship Management (CRM) Customer Loyalty Customer Loyalty/ Retention Definition and Monitoring of Indicators (KPI)