Warren Acuna Zamora

• ● I administer the VMS Genetec Security Center system for over 700 Axis IP cameras (15 physical servers, 3 virtual, 24/7 operation), Lenel OnGuard access control (CAME, HID, NICE), and Traka key cabinets.

• ● I monitor servers using Nagios and manage the assignment of case report tickets, documentation, and project progress with Jira and Microsoft Planner.

• ● I automate processes with Microsoft Power Automate and manage users through Microsoft Entra ID (Azure AD).

• ● I administer the Alfresco ECM document system on Docker/Linux and the institutional website on Joomla; remote management using MobaXterm and Visual Studio Code.

• ● I lead hardware purchases, supplier negotiation, and public tenders (SICOP).

• ● I reduced incident response times by internalizing cases that previously depended on an external provider; I coordinate multidisciplinary project teams.

• ● I implemented the school's digital communication infrastructure from scratch (no prior institutional email): web domain and Microsoft access management for Teams.

• ● I deployed Microsoft Teams for over 1,000 users, achieving a complete transition to virtual modality during the pandemic.

• ● I implemented Fortinet firewall, Ubiquiti access points, and thin clients in labs; I administered Active Directory, NAS backups, and provided support to the entire educational community.

• ● I provided technical support in Windows, Linux, and macOS environments to institutional users.

• ● I performed mass operating system cloning with Clonezilla and Acronis for efficient equipment deployment.

• ● I resolved hardware and software incidents, ensuring the operational continuity of equipment and systems.