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Warda I.WI

Warda I.

Customer Service / Business Development

€500/day
Lyon, FR
8-15 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Warda

My goals: customer experience & business growth!

Data and solutions oriented. I have developed a real appetite for challenges and solving client issues within large companies, SMEs, and startups.

Enthusiastic, attentive, and committed, I will be able to support your clients in resolving their requests.

I offer 5 main types of services:
-> After-sales service
-> Ticket responses
-> Complaint responses
-> Good customer experience
-> Upselling if desired


I would be delighted to discuss your projects with you!

See you soon
Warda
  • French

    Native or bilingual

  • English

    Fluent

Remote only
Primarily works remotely

Experience

  • Santé Académie
    Sales Manager
    MEDICAL
    July 2021 - Today (4 years and 11 months)
    Lyon, France
    I was the first salesperson hired. Then, thanks to my results and my profile focused on relationships and quality of discourse, I was promoted to Team Leader and finally Manager of the sales team for the past year.

    I like to learn, challenge myself, and share knowledge.
    Business Development Customer Service Prospecting Team Management Sales Strategy Agility Human Potential
  • AplusA - Ifop
    Product Marketing Manager
    CONSULTING AND AUDITS
    September 2018 - June 2021 (2 years and 10 months)
    Lyon, France
    Market research in the Medical sector.
    Marketing Project Management Event Management International Marketing Product Development
  • SurTec
    Marketing
    TELECOMMUNICATIONS
    October 2017 - September 2018 (1 year)
    Le Creusot, France
    Social Media Marketing Communication Strategy Branding Sales Strategy

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Education

  • Master's Degree in Strategic Marketing and E-commerce
    Skema Business School Paris
    2020
  • Manager of Commercial and Marketing Development
    Idrac Business School
    2017

Certifications

  • AgilePM® Project - Level 1
    AgilePM International
    2020
  • Inbound Marketing
    Hubspot Academy
    2021

Skill set (21)

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