Freelancer profile translated to English.

Description

Bilingual IT professional (French / English), specialized in Level 2 technical support in web and SaaS environments.

Accustomed to quickly analyzing incidents, reproducing anomalies, and providing effective solutions, both on the user and application sides.

With a solid technical background, I bridge the gap between product teams, technical teams, and end-users. My approach is structured, resolution-oriented, and SLA-compliant, with clear communication in international contexts.

I am available for 100% remote assignments, with high ticket volumes or critical stakes.

Languages

French
Native or bilingual
English
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Freelance
UX/UI Designer & Creative Consultant
August 2022 - December 2023 (1 year and 4 months)
Paris, France
Design of tailor-made digital solutions, integrating a global UX/UI approach, evolutionary code maintenance, and structured anomaly resolution.
Web Environments, APIs, Databases Cross-functional Collaboration
Association ESPACES
Community Manager
March 2022 - June 2022 (3 months)
Paris, France
Digital transformation, 40% increase in social media engagement, strategic partnerships, event organization.
Client Communication and Technical Documentation Cross-functional Collaboration