Freelancer profile translated to English.

Description

Since 2021, I have been working as an application administrator in the public sector, bringing in-depth practical experience in data management, process automation, and database maintenance. I help companies automate manual data processes, clean up databases, and migrate legacy data in a structured manner. My strengths lie in SQL queries, Python automation, and OCR-based data extraction. I work independently, meticulously, and solution-oriented - available remotely and flexibly also in the evenings and on weekends.

Industry field of expertise

Languages

German
Native or bilingual
English
Fluent
Urdu
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Öffentliche Einrichtung (ÖGD)
Administration and Management of the Public Sector Application
PUBLIC SECTOR
August 2021 - Today (5 years)
Ansbach, Germany
Administration of a complex application in the public sector. Focus areas: SQL database maintenance and queries, process automation with Python, legacy data migration using OCR text recognition, master data management, as well as cleaning and merging database entries. User management, technical support, and conducting training sessions for all users.
Python Process Automation SQL Data Management OCR
Transcosmos Information System, Ltd, Debrecen, Ungarn
Reservation & Customer Service Representative, IT Service
DIGITAL AND IT
March 2017 - October 2017 (7 months)
Debrecen, Hungary
Handling reservation requests and providing technical and administrative customer support via phone and chat. Efficiently processing customer inquiries and complaints with a high resolution rate. Coordinating special assistance for passengers with reduced mobility and carrying out specific administrative tasks in the reservation department. Awarded a certificate of recognition for outstanding customer service.
Customer Support Customer Consulting Customer Communication Complaint Management chat support