Walid Yousfi, IT Support Technician

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Industry field of expertise

Languages

French
Native or bilingual
English
Fluent
Arabic
Fluent

Workplace preferences

Can work on-site

Paris (up to 50km)

CDI Sciences-Po
User Support Technician
DIGITAL AND IT
January 2022 - Today (4 years and 5 months)
Paris, France
User Support Technician (VIP) Technical support for users: installation, configuration, and maintenance of workstations. Management and resolution of hardware, software, and network incidents (level 1 and 2). Assistance and support for users on office tools and business applications. Deployment of new IT solutions and monitoring of updates. Ticket management via an ITSM tool and documentation of interventions. Participation in audits and updating of IT inventory.
NEOLOGIC
Customer Advisor
DIGITAL AND IT
May 2021 - September 2021 (4 months)
Paris, France
Face-to-face and telephone reception of clients. Needs analysis and proposal of adapted solutions.
SCIENCES PO
Operations Technician
DIGITAL AND IT
June 2020 - September 2020 (3 months)
Paris, France
Installation and configuration of workstations and peripherals. First-level troubleshooting (systems, networks, telephony). Imaging and deployment of computer workstations.

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BTS Digital Systems
Paul Eluard High School
2022
BTS Systèmes Numériques
Vocational Baccalaureate in Systems
La Tourelle High School
2019
BAC Pro Systèmes

Other