WSFreelancer profile translated to English.
Back to original languageAbout Walid
With 19 years of expertise in customer service, particularly in demanding environments such as call centers and teleservices, I distinguish myself by strong administrative management skills. My proven ability to listen to and analyze customer expectations guarantees effective responses and fluid communication with teams. Possessing recognized versatility and adaptability, I am organized, structured, and punctual. My skills are ready to be put to service for a company that values commitment, professionalism, and customer orientation.
French
Native or bilingual
Arabic
Native or bilingual
Remote only
Primarily works remotely
Experience
- IntermarchéShelf Stocker / Temporary WorkerDecember 2024 - December 2024Saint-Claude, France• Stocking shelves, checking labels, and removing expired items.• Assisting customers to find products or aisles.• Storing merchandise in the stockroom, optimizing space.• Participating in inventory counts to ensure stock accuracy.• Setting up promotions and specific commercial operations for the aisle.
- MilletProduction Operator / Temporary WorkerNovember 2024 - November 2024Saint-Lupicin, France• Cleaning workstations, maintaining equipment and tools in compliance with safety regulations.• Monitoring and quality control of products during manufacturing to ensure compliance with required standards. Setting aside defective items.• Assembling plastic components according to specifications, plans, and provided diagrams.• Organizing and storing products.• Filling out production documents.• Maintaining a daily activity log for effective tracking of work done on the production line.
- Peso Service VTCFleet Manager / Administrative CoordinatorSeptember 2022 - August 2024 (1 year and 11 months)• Handling incoming calls from drivers.• Identifying their needs and directing them.• Managing affiliations: Collecting and verifying driver information, registering new drivers on platforms, and ensuring all required documents are provided and valid.• Updating driver profiles on platforms.
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Education
- Technicien en Informatique de Gestion(Institut Supérieur de Formation Technique,2000Technicien en Informatique de Gestion
- Agent Technique en Bureautique et Informatique de Gestion(Institut Supérieur de Formation Technique,1998Agent Technique en Bureautique et Informatique de Gestion
Skill set
Categories
- Other