Freelancer profile translated to English.

Description

I am a versatile professional with a strong background in IT, technical support, and operational management, as well as excellent communication skills thanks to my experience in customer relations and call centers. Holder of a Master's degree in Information Systems (MIAGE), I combine technical skills in web development, IT assistance, and writing professional documents such as resumes, cover letters, and specifications. Trilingual in Arabic, French, and English, I also offer quality translation services. With a creative spirit, I also master the design of modern visuals and digital content thanks to my design skills. Serious, responsive, and results-oriented, I quickly adapt to client needs to provide professional, efficient, and comprehensive work.

Languages

English
Native or bilingual
French
Native or bilingual
Arabic
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Atos.
Operations Pilot
DIGITAL AND IT
January 2020 - January 2024 (4 years)
Casablanca, Morocco
• - Monitoring of Amplitude and other operational processes.
• - Launching processes and returning results in compliance with schedules.
• - Maintaining the operational logbook and the permanent monitoring file.
• - Ensuring the monitoring and supervision of resources in accordance with the provided tools.
• - Managing production incidents for applications, databases, systems, and others.
• - Incident analysis and first-level intervention (following procedures).
• - Escalation to level 2 (instruction manual).
• - Handling service requests and other alerts (production and homologation).
• - Participation in homologation work within the framework of projects/initiatives.
Customer Service Translation Social Media Web Marketing Strategy Writing
TN Capital
French and English Back Office Agent
January 2018 - January 2020 (2 years)
Tersea Casanlanca, Casablanca, Morocco
I am a bilingual Back Office Agent (French/English) with solid experience in administrative support, processing customer requests, and remote operations management. Thanks to my background in customer relations and a structured professional environment, I am able to ensure rigorous file follow-up while guaranteeing quality service.
ActicallSitel
Back Office Agent (Orange Business Service)
January 2018 - April 2018 (3 months)
Orange, France
I am a bilingual Back Office Agent (French/English) with solid experience in administrative support, processing customer requests, and remote operations management. Thanks to my background in customer relations and a structured professional environment, I am able to ensure rigorous file follow-up while guaranteeing quality service.