Freelancer profile translated to English.

Description

Experienced support technician, I provide responsive, personalized and discreet assistance to users with high demands. Accustomed to working in sensitive environments, I combine technical rigor and quality of service. Curious and adaptable, I am always ready to improve my skills to meet the needs of the team and users.

Languages

English
Fluent
Arabic
Native or bilingual
French
Native or bilingual
Spanish
Conversational

Workplace preferences

Can work on-site

Paris (up to 20km)

VINCI Construction
National desk/hotline technician
CIVIL ENGINEERING
January 2024 - February 2025 (1 year and 1 month)
Paris, France
Level 1 user support by telephone (8 to 15 calls/day), management and escalation of tickets via ServiceNow.
Administration of accounts, mailboxes, AD groups, and access rights to business applications.
Remote interventions via LogMeIn, creation of Kizeo forms to digitize construction site processes.

Key skills: Active Directory, Office 365
Crédit Agricole-GIP
IT Store Technician
BANKING AND INSURANCE
April 2023 - December 2023 (8 months)
Guyancourt, France
Physical reception of users, hardware/software diagnostics, PC replacement, IT stock management.
VPN configuration, MDM (iOS/Android), flash training for new arrivals and satisfaction surveys.

Key skills: MDM (Mobile Device Management), User relationship
Builders and partners
Hotline/Proximity Technician
CIVIL ENGINEERING
September 2022 - March 2023 (6 months)
Sèvres, France
Management of accounts, shared mailboxes, Dropbox rights and hardware orders (Dell, Apple, telephony).
Proximity and remote support, user training on internal tools (Intranet, Dropbox).

Key skills: Proximity support, Shared resource management