About Walid
French
Native or bilingual
English
Fluent
Experience
- AG2R LA MONDIALEProject Manager | Agile Methods | SCRUM | JIRA | ServiceNowBANKING AND INSURANCESeptember 2023 - Today (2 years and 8 months)Lille, France→ Mission Objective:ManageIT projectsand ensureapplication service continuityin a complexBanking & Insuranceenvironment.→ Achievements:*Managed incoming requestsand monitoredPROD deliveries**, ensuring **application stabilityand **reduced production incidents**.
- Establishedfluid communicationbetweenbusiness and technical teams**, improving **perceived qualityand **operational responsiveness**.
- Closely collaborated withproduct-oriented developers**, fostering the **delivery of high-performance solutionsand **better business integration**.
→ Tools:**Agile Method, Jira, Service Now, Project Management, Business Acceptance Testing, Log Analysis**. - Castorama FranceProduct Owner | Agile Methods | SCRUM | JIRA | ServiceNowE-COMMERCEJuly 2022 - March 2023 (8 months)Lille, France→ Mission Objective:Manage theproduct roadmapand optimize thee-commerce platformto enhanceuser experienceand **digital performance**.→ Achievements:*Prioritized the backlogand manageduser stories**, ensuring better **product visibilityandcontinuous deliveryof e-commerce evolutions.
- Implemented 3/4 interest-free payment on the website
*Proactively managed incidentsandfacilitated agile rituals**, ensuring **platform stabilityand saving time for business and technical teams.→ Tools:**Agile Method, Jira, Trello, Product Backlog, UX/UI, E-commerce, Incident Tracking Tools**. - InsitactionWeb Project Manager | Agile Methods | TMA | RUN | JIRA | MondayDIGITAL AND ITOctober 2018 - July 2022 (3 years and 9 months)Lille, France→ Mission Objective:Manage theRUN/TMA project portfolioand optimizeapplication maintenanceto ensurequality of serviceand **customer satisfaction**.→ Achievements:*Managed about twenty simultaneous projects**, monitoring **fixes, evolutions**, and **SLAs**, ensuring **operational excellenceand **lasting application stability**.*Led the TMA teamand implementedcontinuous improvement processes**, contributing to **reduced incidentsand **improved user support efficiency**.
- **Collaborated closely with clients and agency teams (SEO, SEA, SMO)**, ensuring a **business-oriented vision**, **better request prioritization**, and **alignment with strategic objectives**.
→ Tools:Agile Method, Project Management, TMA, SLA, SQL, Monday, Jira, Steering Committee, User Support.
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Education
- Web DevelopmentPopschool2018Développement web
- BTS, International CommerceLycée Corot2013BTS, Commerce international