About Walid
I help businesses deliver excellent customer service and streamline their administrative tasks while using AI tools to improve productivity.
WHAT I DO
→ Customer Support & Administrative Assistance
I provide professional customer support in French (native), English (professional), Arabic, and Portuguese. I have experience handling high-volume customer interactions, managing customer claims for Stellantis/Credipar, and ensuring customer satisfaction through clear and efficient communication.
→ AI Content Creation
I create AI-powered content workflows using tools such as ChatGPT, ElevenLabs, Google Flow, and CapCut to produce scripts, voice-overs, visuals, and edited videos efficiently.
I CAN HELP YOU WITH
Customer Support (Email, Chat & Phone)
Administrative Assistance (FrontOffice, BackOffice)
Data Entry
Email Management
Customer Claims Processing
AI Content Creation
Workflow Automation
Based in the Netherlands | Available remotely across Europe
French
Native or bilingual
English
Fluent
Arabic
Fluent
Portuguese
Conversational
Dutch
Conversational
Remote only
Primarily works remotely
Experience
- MajorelCustomer Service Representative - Claims Handler - HybridBANKING AND INSURANCENovember 2022 - November 2024 (2 years)Porto, Portugal(ASP) - (Stellantis - Service et Finance)Claims Management Process:• Opening claim files upon receiving incident reports.• Verifying applicable contractual guarantees.• Analyzing and assessing claims to determine coverage.• Monitoring claim files until closure.Stakeholder Coordination:• Communicating with clients to gather necessary information.• Interacting with automotive experts, repair shops, and insurance companies.• Negotiating with liable third parties or their insurers.Analysis and Compensation:• Evaluating costs related to material or bodily damage.• Calculating and proposing compensation in accordance with contractual terms.• Monitoring payments and verifying their accuracy and compliance.Customer Advice and Support:• Providing clients with clear guidance and explanations regarding their contracts and rights.• Offering tailored solutions in case of disputes or disagreements.Administrative Follow-up and Reporting:• Updating internal databases with claim-related information.• Preparing activity and performance reports related to claims management.• Collaborating with internal teams to improve processes.Dispute Management:• Forwarding customer requests to the consumer relations department.• Receiving resolutions from this department and implementing them for the client.
- Adecco PortugalCustomer Service Représentative - French position - HybridTELECOMMUNICATIONSSeptember 2022 - February 2023 (5 months)Coimbra, Portugal- Assisted French-speaking beneficiaries by phone and email .- Answered questions about eligibility, payments, voucher activation, and participating energy suppliers.- Processed customer requests and updated records in internal systems.- Investigated customer issues and provided appropriate solutions in accordance with program procedures.- Escalated complex cases when required and ensured accurate follow-up.- Delivered professional, empathetic, and high-quality customer service while meeting performance targets.
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Education
- PPEPPE
- Heftruck DRIVER VCA BASIS Fundamentals of digital marketing Reachtruck DRIVER EPT DRIVERHeftruck DRIVER VCA BASIS Fundamentals of digital marketing Reachtruck DRIVER EPT DRIVER
Categories
- Other