Zineb Wakkach

Transformation Program - Project Manager (Brinks BPO)

-Support to project management in leading and governing the deployment and post-deployment (run) phase: The tool used, ServiceNow, initially a ticketing tool, was revamped by this project to become a tool with an automatic billing component.

-Project Management: preparation, facilitation, and minutes of pre-project/project meetings (functional workshops / weekly meetings / steering committees)

-Billing/Revenue process modeling: complex analyses on the Brinks billing matrix / correction of pain points

-Needs definition: preparation and facilitation of workshops to formalize business expectations for the target system: drafting specifications, risk mapping, target deliverable states.

-Implementation of testing strategy/monitoring of test plans, UAT,

-Facilitation of JIRA sprints – 1 week

Operational Efficiency Programs - Project Manager - French Bank

-Simplification of the organization of a historical French bank (processes, organization, IT)

-Study of various cost-saving avenues for general expenses and operating costs

-Identification and analysis of synergy, simplification, and organizational optimization opportunities

-Identification and analysis of the impacts associated with implementing these optimization scenarios – Processes / Organization

-Costing of the impacts of the different optimization scenarios

-Validation of scenarios (executive committee/board of directors)

Growth strategy for transfer/direct debit flows Crédit Agricole Payment Solutions

• Volume study, strategic recommendations (priority segments and offers to develop)

Change Management for the project: facilitation of training workshops, preparation of materials, (+10 workshops / +15 participants)

-Risk assessment, internal control review, definition and planning of the audit approach,

-Validation and review at each closing date of provisioning models

-Detailed analysis of impairment amounts and their evolution compared to the previous closing, distinguishing between volume effects, parameter effects (PD, LGD...), and methodology change effects;

-Statutory or contractual audit of accounts established under French GAAP/IFRS (statutory and consolidated)

-Operational management of teams ranging from 2 to 5 employees

Clients: Bpifrance, BPCE, RCI Banque, Prologis SA, Interparking SA, Klepierre, Rothschild & Co

-Project scoping and PMO: development and monitoring of an implementation plan, preparation and facilitation of progress meetings, preparation of arbitration committees

-Existing system diagnosis: Workshop facilitation, data collection, process description, pain point analysis

-Target system design: Interviews / Workshops, recommendations / improvement proposals, drafting of new procedures and operating methods, drafting of functional specifications for IT development and publisher teams

-Management of the PtoP chain optimization project

-Implementation of Oracle R12 and Sage1000 OCR solutions

-Implementation of testing strategy, drafting of test plans, UAT (execution and coordination)

-Drafting of bug and enhancement reports

Change management for users

-Change management plan for the finance department: Accounts Payable/FP&A

-Development of internal and external communication plan GE Capital/ GE Global Operation/ GE Holding

-Preparation of institutional training materials

-Facilitation of user training