Freelancer profile translated to English.
Back to original languageAbout Wahiba
Are you losing time managing your emails, clients, or organization?
I help you regain control, simply.
As a specialist in customer relations & organization, I support entrepreneurs and freelancers who want to free themselves from the administrative mental load without losing quality.
👉 Specifically, I can help you to:
• Manage your emails and respond to your clients professionally
• Track your client requests and avoid oversights
• Organize your schedule and tasks
• Structure your documents and follow-up
• Prepare your administrative tasks (quotes, invoicing, reminders)
My goal:
To save you time, improve your organization, and offer a seamless experience to your clients.
Trilingual: French / English / Arabic
Tools: Google Workspace · Notion · Trello · Canva · CRM
Available for one-off assignments or regular remote support.
Arabic
Native or bilingual
French
Native or bilingual
English
Conversational
Remote only
Primarily works remotely
Experience
- FreelanceCustomer Relations & Organization AssistantHEALTH AND WELLNESSApril 2025 - Today (1 year and 2 months)I support entrepreneurs and small businesses in managing their organization and customer relations, to save them time and streamline their activities.My services:• Management and follow-up of client emails (responses, prioritization, reminders)• Organization of schedules and structuring of tasks• Administrative follow-up: quotes, invoicing, reminders• Implementation of simple tools to improve follow-up (Google Workspace, CRM…)• Structuring of documents and centralization of informationResult:• Time savings in daily management• Better organization and fewer oversights• Smoother and more professional client experienceRemote work – Approach based on responsiveness, rigor, and confidentiality
- INTELCIACustomer AdvisorJune 2022 - December 2023 (1 year and 6 months)Angers, France• Management of a client portfolio: listening, advice, and loyalty.• Development of commercial offers tailored to identified needs.• Presentation of solutions and support until contract signing.• Follow-up of client satisfaction and proactive resolution of complaints.
- VIVO ENERGY MAROCAccountantJune 2016 - December 2016 (6 months)Casablanca, Morocco• Management and follow-up of client accounts and invoicing.• Coordination with the sales department to streamline payments.• Follow-up and recovery of debts, management of credit notes. (Transferable skills: administrative rigor, customer relationship management, reporting.)
Recommendations
Be the first to recommend Wahiba
Help this freelancer shine by sharing your experience working together.
These freelancer profiles also match your criteria
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Education
- Master's degree (Bac+4)Moroccan Institute of Management2008Bac+4
- Associate's degree (Bac+2)I.S.T.A Hay Hassani2006Bac+2
Certifications
- Conducting a micro-enterprise creation projectL'forme2025