Freelancer profile translated to English.

Description

I am passionate about business and people.

Specializing in key account & SMB business development, with 8 years of experience in E-commerce, Tech & Data, and Marketplaces, I have held various positions in France and internationally.

Autonomy, adaptability, creativity, proactivity, and rigor are my strengths.

Today, I want to share my experience and support you as a Freelancer in my areas of expertise:

Account management and development.

Follow-up and loyalty

Prospecting

Negotiation

Commercial strategy / Digital strategy

Team management

Customer Success

Project management

Digital sales

Marketplace

Fulfilment

E-commerce

Networking

My expertise is very comprehensive!

I support entrepreneurs, VSEs, and SMEs looking for a trustworthy person to help them develop their online business effectively.

Whether for a place, a brand, or a service, I will put all my energy and creativity at the service of your projects.

Far from focusing solely on aesthetics, I am convinced that a good strategy, thought out in detail, is essential to achieving any objective.

Let's discuss it!

Languages

French
Native or bilingual
English
Fluent
Arabic
Native or bilingual
Spanish
Conversational

Workplace preferences

Can work on-site

Paris (up to 50km)

Docmorris
Key account manager
MEDICAL
February 2018 - Today (8 years and 4 months)
Paris, France
Responsible for the integration, follow-up, and management of marketplace sellers (60% Pharmacies, 30% Laboratories, 10% Groups).
Administrative follow-up, integration, and training of new sellers and groups.
Support in integrating their product catalog and regular analysis of their offerings.
Selection and recruitment of strategic partners and key accounts in the Parapharmacy, Health, and Beauty market.
- Development of the prospect database, inbound sales strategy, email automation, CRM improvement
Monitoring of seller performance and service quality + advice.
Reporting on monitoring KPIs
Identification and implementation of improvement levers (processes, tools, functionalities).
Formalization and qualification of partner seller needs.
Synergies with marketing, SEO, customer service, and technical teams for the proper development of the market.
Just Eat - Takeaway.com Express France SAS
Account Manager
E-COMMERCE
December 2014 - April 2018 (3 years and 4 months)
Paris, France
Development and management of a portfolio of 1,000 clients: 40% key accounts and chains, 40% independent delivery restaurants, and 20% traditional restaurants.
Strategy to increase order volume and restaurant visibility on the site: business reviews,
Cross-sell and up-sell actions. (Featured on the site and packaging)•
Monitoring of restaurant performance (Quality Control).
Training of the offshore operational team (Mauritius).
Management of special projects (fighting order cancellation rates, Proactive Churn).